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      Co-op

      Engaged Employer

      Co-op reviews

      3.7

      66% would recommend to a friend

      (6,262 total reviews)
      avatar

      Kate Allum

      49% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      Co-op has an employee rating of 3.7 out of 5 stars, based on 6,262 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      6K reviews
      4.0
      Oct 4, 2025

      decent to get experience

      Customer team member (ctm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      good discount on co op brand food

      Cons

      nothing, just normal same duties

      avatar
      Co-op Response
      6mo
      Thank you for your feedback and review. We're pleased to see that you enjoyed the use of the 30% colleague member discount.
      4.0
      Oct 4, 2025

      Good company overall

      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall a good company to work for, have been with them for over ten years, provide flexibility when needed (but this is down to the manager, I have been lucky with most of the managers I have had). Many opportunities with the business, such as working at festivals, one of the best experiences whilst working for the Co-op. Have also completed a degree apprenticeship with them, which I was very grateful for the opportunity. Opportunity to train up in store (again dependent on your manager and management team). Good discount on own brand goods. I do like the values that Co-op have, but unsure if they're truly stuck to, but I do believe they are possibly one of the "better" businesses and do try to do good.

      Cons

      Progression is more difficult since they have got rid of deputy managers, however pay as one wasn't great and sometimes team leaders were on more than team managers, even now the pay isn't amazing for what they ask of a team leader to fill in that gap that is now missing from not having deputy managers. A lot of cuts in store, particularly hours, however I guess that's the way of retail at the minute. Have recently found it hard to transfer within the business, many stores not even getting back to me which is really disappointing especially having dealt with transfers in previous stores and always trying to help accommodate or put transfers in touch with other nearby stores. Some stores can be very cliquey, and progression into head office is pretty much impossible, they go on more of who knows who, even if you are encouraged to apply for roles, which is disappointing. Very clear disparity between head office and stores unfortunately.

      avatar
      Co-op Response
      6mo
      Thank you for sharing your detailed feedback and for your incredible commitment over the past ten years. Congratulations on completing your degree apprenticeship, that’s a fantastic achievement and something to be proud of. If you’d like to explore how to build on that qualification, our Learning & Development team and Career Development Hub are great resources. You can also speak with your manager or reach out to the Talent & Development team for guidance on next steps and opportunities aligned with your ambitions. We appreciate your honesty about progression, pay, and the transfer process. If you’re finding it difficult to move within the business, our Colleague Support channels and internal careers site can help, and if you don’t feel confident raising these points locally, you can contact HR Shared Services for impartial advice. Your insights are invaluable and will help us continue improving fairness and connectivity between stores and head office.
      2.0
      Oct 3, 2025

      Former staff member

      Customer service assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Good management - Opportunities to further career - Rota well ahead of time

      Cons

      Morale of staff extremely low Management think they're running the government, take it far too seriously and expect too much from minimum wage employees. Expected to never stand still/chat Different rules for different members of staff No overtime

      avatar
      Co-op Response
      9mo
      Thanks for sharing your experience. It’s great to hear you felt supported by good management and that you had opportunities to grow your career. We also know how having a planned rota in advance makes a big difference. We’re sorry to hear that you felt that morale was low and that expectations didn’t always feel fair or consistent. We want colleagues to feel respected and valued, and that includes having clear, consistent standards across the team. We’ll share this feedback with the local leadership team to help them reflect on how their approach is landing day to day. We hope that you shared your concerns at the time, however if you feel that there are unresolved issues, you can share them confidentially via our former colleague contact form at colleagues.coop.co.uk/contacts.
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      ReviewsCo-op reviews

      Glassdoor has 6,730 Co-op reviews submitted anonymously by Co-op employees. Read employee reviews and ratings on Glassdoor to decide if Co-op is right for you.