Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (657) , Customer Team Member (564) , Customer Assistant (272) , Store Manager (188) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (78) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 605 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 290 reviews)); "The people were great and kept you sane" ((in 255 reviews)); "Great colleagues and a rewarding job" ((in 254 reviews)); "Good benefits and that’s about it" ((in 175 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 370 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 289 reviews)); "Some managers are awful and make you hate your job" ((in 191 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 88 reviews)); "Breaks were short and infrequent" ((in 53 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

What are the top reviewed Co-op locations?

New York , Austin , Fort Worth , Des Moines , Phillipsburg , Aurora , Bronx , Pigeon , Detroit , Erlanger , Charlotte , Kernersville , Irving , Italy , Plano , Putney , Carthage , Nova , Los Alamitos , Napa , Redwood City , San Jose , Manchester , Grimes , Jacksonville , Essex , Taunton , Walhalla , China , Sussex

Co-op reviews

3.7

66% would recommend to a friend

(6,245 total reviews)

Kate Allum

54% approve of CEO

49% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,245 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews

5.0

Mar 1, 2026

na

Retail team leader

Recommend

CEO approval

Business Outlook

Pros

Supportive team members and good customer interaction experience. Gained strong leadership and problem-solving skills. Fast-paced environment that improves multitasking ability.

Cons

Long working hours with high pressure targets. Limited salary growth and career progression opportunities. Management communication could be more transparent.

Co-op Response

3mo

Thank you for sharing your experience and for your fabulous five star rating. It’s great to hear that your time with us helped you build strong leadership, problem‑solving, and multitasking skills, and that the support from your team and customer interactions made a positive impact. We appreciate your feedback on development opportunities and communication, and we’ll continue working to improve recognition, clarity, and work–life balance for our colleagues.

3.0

Mar 1, 2026

Co-OP employee review

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

Great staff Great customers Great life skills

Cons

Lines of communication are slow Shifts vary Frequent shoplifters No screens or protection behind the till meaning you can easily contract illnesses or viruses More staff needed Security guard needed

Co-op Response

3mo

Thank you for your review and feedback. We're pleased to see that you are happy with your colleagues, customers and the skills you are gaining in your role. We recommend that you raise some of your concerns with your manager, many of these can be resolved in store, but others may need more resource and discussion but your manager can best advise on what is being done to support colleague safety in your store.

2.0

Mar 1, 2026

-

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

Regular customers are friendly and help keep spirits up

Cons

Overworked and underpaid Favourtism by certain members of management

Co-op Response

3mo

We appreciate the time you have taken to submit a review and we do hope that you spoke to your manager about your concerns when you were with us. If you believe that there is more that we should know, then please let us know by completing the former colleague contact form at colleagues.coop.co.uk/contacts

Viewing 157 - 159 of 6,245 Reviews

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