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      CoStar Group

      Engaged Employer

      CoStar Group reviews

      2.7

      33% would recommend to a friend

      (3,019 total reviews)
      avatar

      Andrew C. Florance

      31% approve of CEO

      38% positive business outlook

      Ratings by demographic groups

      CoStar Group has an employee rating of 2.7 out of 5 stars, based on 3,019 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CoStar Group employee rating is 22% below average for employers within the Real Estate industry (3.5 stars).

      Reviews by job title

      3K reviews
      2.0
      Feb 7, 2020

      Don't Believe The Hype

      Research associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coworkers, great benefits package, nice facilities, work/life balance

      Cons

      Coming into Costar you're lead to believe that you're valued. I came on board and everything was good for the first year or so then things went downhill. Quick. You're pretty much working your behind off quarter after quarter for promotions and advancement all for a measly 5% increase. You're asked your opinion and feedback on how things can be made better but are never taken seriously. While change is inevitable and expected, one day you're coming into work on a normal day and next thing you your livelihood is at stake. Layoffs occured in Chicago, Columbia, MD and the DC HQ. When layoffs occurred in Atlanta in 2019, hundreds of people were either expected to pick up their whole lives and move to a whole new state 10 hours away or not have a job and later be picked up by people who don't know what they're doing and are being inadequately trained. Communication and transparency is almost comical and micromanagement is worse than traffic on 285 on a Tuesday. There's next to no job security and even if you think you're safe, your department may be next on the chopping block. And the best excuse they can come up with is "it was a business decision". Not sure how a company that's supposed to be so stable and successful is letting go of and disrespecting literally hundreds of hard working people. Growth and opportunity has gone down the drain so unless you're working in sales (who get free Teslas and vacations) or maybe some sort of analyst you're pretty much disregarded and looked down upon. While CoStar is a good stepping stone and introduction to commercial real estate, don't plan on being there for no more than 2 years or 3 max. Favoritism, gossip, being overlooked and upper management having an agenda run rampant. However some managers are good people and some genuinely do care. It's basically a glorified call center where they have your metrics displayed on big screens for everyone to see. The CEO will talk about how great everything is during company meetings but is just trying to shut every other company down or buy them out so he can be the only big shot in town so clients, big or small, will have no choice but to pay astronomical amounts per month to use the product. And you're the one who has to deal with unhappy clients on the phone every day complaining as if you work for Sprint and you do nothing but sit there and take it.

      avatar
      CoStar Group Response
      6y
      Thank you for the 7 years you spent as part of CoStar Group. We appreciate the contributions you brought to the team. It’s important we share the decisions behind some of the recent organizational shifts in the research department. With the success of our Apartments.com business, our methods for capturing data in the multifamily space – whether through electronic feeds, direct user entry, or other methods – simply evolved. As a result, we had to realign parts of the company to ensure job functions match our methods for collecting information and are in line with the future direction of the business. We are hiring 100 new outbound multifamily sales consultants based in Richmond. Unfortunately, because of this shift of focus, the Community Research group based in Atlanta, GA was eliminated. It was not at all related to employee or company financial performance. Decisions that affect the daily lives of our employees are not made lightly. We value all of our employees and the work they do in making CoStar Group the leading provider of commercial real estate information, analytics, and online marketplaces. Impacted employees were offered resources to help them through this transition. These employees also had the opportunity to apply for one of the new outbound multifamily sales positions, or any other open position within the company where their skills align to the job requirements. If you have questions about what resources may be available to you, please reach out to HRDepartment@costar.com. Thank you again for your time with us. We wish you all the best as you move forward in your career.
      1.0
      Jan 31, 2020

      ASK ABOUT REVERSALS

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are no pros at all, stay away

      Cons

      Ask about reversals while interviewing. As a sales rep you will take over a book of business/territory. If a client in your book cancels (that you didn't sign up) your net sales number for that month will be negatively impacted. The company has been jacking up the prices over the last 15+ years on their customers and generally have awful relationships with their customers. Management is extremely unhelpful, negative, and only care about the bottom line revenue. It's probably the most toxic, negative, and least collaborative corporate environment I've ever been a part of. Strong recommendation to stay away.

      avatar
      CoStar Group Response
      6y
      Thank you for the 2 years you spent with us at CoStar Group. We regret that your personal experience was not representative of the very high employee engagement scores our Sales team and company receive each year. We listen to feedback from our team, and in response to that feedback, we announced some very important, very positive changes at our annual sales conference in January 2020 that address issues surrounding cancellations and how they impact all reps. As you are aware, our commitment to our clients is a massive priority at CoStar Group, and our Net Promoter Score from both CoStar and Apartments.com clients is above 9. We are always looking to improve, and your feedback is much appreciated. We wish you all the success in your next career move.
      1.0
      Nov 21, 2019

      Horrible

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits Pay Location It’s still not worth it

      Cons

      This place is the absolute worst! Unorganized, sink or swim environment. From day one I couldn’t believe the stuff that was happening. Please save yourself don’t work here.

      avatar
      CoStar Group Response
      6y
      While we don't know the specifics of your situation, we're sorry to hear that this ultimately wasn't a good fit. While the overwhelming majority of our 4,300 employees enjoy their time with us, your experience appears to have fallen short of ideal. If you are open to sharing specific details about your experience, we welcome the opportunity to learn more. Please email us at HRdepartment@costar.com. We wish you the best in your next career steps.
      Viewing 334 - 336 of 3,019 Reviews
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