CoStar Group reviews

The. Worst. Job. Ever. This is the kind of company that when the CEO realized that poor reviews were hurting their recruiting efforts, instead of fixing the company culture, they fixed the reviews instead. If you look at the ratings trend chart, you can see when the ratings magically increased with the fake reviews that managers wrote and told other people to write. Anyway, the job itself. Outbound call center. This billion dollar company gathers data to sell to its subscribers by calling up people who work for businesses across the country and ask them a series of asinine questions that they mostly don’t know the answer to. If they do know the answer, they refuse to share it and will yell at you for bothering them while they are working. You’d rather have a conversation about STD’s, trust me. And if the job itself isn’t bad enough, you will then be micromanaged to death. Managers spend most of their days looking like zombies staring at stat boards hanging all over the office. They compare us to each other every minute of every day. To stay afloat here, you must cheat and enter fake data. They have no patience for accuracy. When they built this office in Richmond they had a blank slate and could have created a fun, positive, collaborative company culture. But with the managers they hired, they created the exact opposite. They created a culture of punishment, fear and anxiety instead. Your work will never be good enough for them. No one in upper management has an MBA. They appear to throw darts at the dart board on 9th floor to make decisions, but don’t worry, they’ll change their mind next week anyway and do something different. Listen, if I didn’t feel the need to warn people to stay far far away from CoStar, I wouldn’t have bothered to write a review. People routinely leave here for jobs paying $15k less per year. Horrible reputation around Richmond. This is a dead end job. Even the people who get promoted are miserable. Management likes to think only a few people are unhappy, but that’s not true. There’s a plague here. Everyone starts off excited about the opportunity and it takes about 30-60 days for your soul to be sucked out of you. How long you stay beyond that is on you.... But the good news is, your soul returns after you leave.

Top 3 Cons: 1. Metrics are a joke 2. Professionally humiliating to work here 3. Managers can manipulate your success and failure Metrics- Goal is to have a 90 second phone call with everyone in your "portfolio" once per month. You are instructed not to call anyone back directly until the next month if you have already spoken to them via the phone, and the call lasted more than 90 seconds. Personally, I only had 250 people in my portfolio, I informed my manager it was mathematically impossible to interview 17 people per day (the goal during my time of employment), and only talk with each person in my portfolio once per month as instructed. (250 people, 23 working days in that particular month (250/23) averages out to less than 11 per day). My manager's response: "Honestly, you're just really over thinking it: To hit your goal, you need to call 17 people per day, and speak with everyone in your portfolio once per month. That's all there is to it, the math on it has no direct implication to you hitting that goal." Other favorite lines: Manager: "No one is answering your calls today, you really need more effective dialing" "I understand you can't control if someone answers your phone calls or requests to be emailed as opposed to called, but it's just what this job is so you need to ignore their preferences and have our clients be angry. Keep leaving voicemails. Portfolios can be manipulated by managers, you can leave on Friday at 80% and come back on Monday at 70%, Managers can add new people or remove people as they please. Best example, I had a friend who had to be at 83% by the EOD or he would be fired. He comes in that morning to find out he had magically gone down 5% overnight, and in his portfolio Bed, Bath & Beyond and Advanced Laser Clinic were somehow added to his portfolio as active brokerage firms with properties and land listings for sale....Interesting if you ask me.