Where to begin...I can't speak to all departments, this is just the department I was in:
-The culture is so metrics driven, it's become irredeemably toxic. The department is being treated like a sales department, despite it not being sales
-They have TV screens on the floors showcasing to everyone how close you are to reaching your metrics. They say it's "motivational" but it's really a scare tactic to make you afraid of losing your job
-Speaking of losing your job - I had at least 3 coworkers who were fired in the time I worked there for "not meeting their metrics". They were put on performance plans with unreasonable expectations to "bring them back up to goal" and then fired before their performance plans even ran out. How they approach firing people is also questionable, as they call someone into a conference room with HR and then have another individual go to their desk and gather their belongings (which, to be honest, if anyone touched my personal belongings without my permission I would throw a fit)
-All of the associates are miserable and on the look out for new jobs. I didn't know a single person who worked there when I did who was happy, and management KNOWS the environment is miserable and toxic and does nothing to change it because it comes from the absolute top and everyone's too afraid to say anything
-The managers are so far removed from reality, it's laughable
-They monitor badge swipes (to ensure you are working a minimum of 40 hours a week, despite the majority of employees in our department not being hourly), and on the one day you get to work from home they monitor how long you are away from your computer.
-If you're sick more than once in a year, be prepared to either come into the office sick or use your limited vacation days. They offer NO flexibility to WFH when sick and you only get 5 sick days annually, so god forbid you're out with the flu once and then catch COVID another time, you better be prepared to not take a vacation that year.
