CoStar Group reviews

2.7

34% would recommend to a friend

(3,017 total reviews)
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Andrew C. Florance

32% approve of CEO

38% positive business outlook

CoStar Group has an employee rating of 2.7 out of 5 stars, based on 3,017 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CoStar Group employee rating is 22% below average for employers within the Real Estate industry (3.5 stars).

Reviews by job title

3K reviews
3.0
Aug 15, 2016
Recommend
CEO approval
Business Outlook

Pros

Great foot in the door for CRE Great benefits 9-5:30, no questions asked Stock plan retirement plan Great networking- young organization lots of happy hours, social opportunities, etc Healthy growth, lots of opportunities for various areas of real estate, marketing, data, etc big organization means many many perspectives, lots of changes will expose you to all kind of management styles

Cons

Neurotic, secretive culture at times; tendency to shift gears at a moments notice. Often times projects and entire divisions will be scrapped and resources sent to another division. To make matters worse, senior management will play pretend like the screw-up never happened. It's hard to maintain healthy frontline morale when buy-in is used to pitch a new project, but then that project is put on hold only weeks later. Quality is measured in phone calls. There is belief that crappy comps, bad tenant data, etc, can be solved by calling landlord brokers. Need better data? Call them more! Any proposal that makes sense as an alternative to 2 minute phone calls seems to be sabotaged in order to prove that 2 minute phone calls are the only solution to a bad product. It's intellectually insulting. Employees may be millenials, but (most of them) aren't retarded. I had good managers and bad managers. I was fortunate to have a good Director during my last year. However, there tends to be a Kool-Aid mentality among those who have worked there 5+ years. There is a big "turd polishing" culture- the belief that if something absolutely sucks and defies all logic, you must repackage it as a solution to all of lifes ills. Basic managerial science would suggest the opposite- you recognize the positives, first and foremost, but you question the failures and shortcomings and work around those. There is no questioning of those shortcomings at Costar. In fact, it seems like those shortcomings are purposely put there in order to advance someone elses agenda. If something looks and smells like a turd, you should treat it like a turd. You can polish it for days, but it won't become a diamond. There's a habit at Costar of trying the same failed strategy and expecting different results. Office politics are huge; however, if you keep your head down you tend to advance, quickly. I did.

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CoStar Group Response
9y
Thanks for your feedback. We’re glad that you enjoyed the dynamic opportunities available while you were here. The pace of change is definitely rapid here but it keeps us sharp in a very competitive space.
2.0
Jul 7, 2016
Recommend
CEO approval
Business Outlook

Pros

It's a big company and has had a lot of success but there really isn't any competitor who has the size and profitability that CoStar does. However, I wouldn't really say the quality of CoStar's product is "good"by any means. The tenant info is EXTREMELY outdated, Showcase is a waste of money, and the Comps product has severe errors. I would only recommend this company to someone who is strongly interested in real estate and needs to get a start in the industry somewhere.

Cons

Management is horrible and incompetent. You will be micromanaged to the utmost degree, I worked at CoStar for several years and I witnessed managers hovering over employees shoulders as they did their work, require employees to turn in their cell phones in which employees could get them back at lunch and at the end of they day (As you can see, they think you're still in middle school), managers are very immature and gossip about employees and sometimes even start rumors about employees that are complete lies. Your manager is a glorified babysitter, they hate to offer help or guidance on projects and tasks, they sit at their desks and yell at you if you're caught on your phone or on any other website other than Enterprise (company software platform). Any time you need help or advice, you need to figure it out yourself. Office politics are at an all-time high, the hard workers don't get raises or promotions, the people who suck up to their managers the most do. I withnessed a guy with three kids get laid off once (and was a phenomenal researcher) but people who are BFF's with their managers and suck at the job get to stay. Management serves no purpose other than being puppets of the CEO and senior management. The company over the past year has set unattainable and unrealistic standards of their researchers, and those get more and more unreachable each quarter. They simply do not care about their employees- there used to be career paths and employee events to boost morale (company night at a Nats game, ice cream socials etc) and none of that exists anymore. You can find a much better job somewhere else, unless you want to work at CoStar and have the only good part of the day is when you leave at 5:00.

1.0
Jul 22, 2015

Prepared to be Monitored like 1984

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You heard it all. Good snacks, location, and willingness to hire you right out of college. Pay is only alright.

Cons

Petty Petty Petty. Upper management is really crazy. They monitor everything you do. Clock in, clock out when you go to bathroom, clock in. Calls Calls Calls. The biggest issue is that the structure is set up so you are beneath people in the industry. Upper Management is so obsessed with their numbers they have lost sight of what they actually mean. Really just quantity over quality. And managers do not care since they are under the same pressure you as a researcher are under. Upper management needs to understand the amount of 2 minute calls you get does not represent what type of work you are doing. For example, I was doing market reports for 3 different markets since the turnover is so high (My manager and 3 teammates have left in one quarter), I was on an "inactivity list" because I was doing other people's work for two weeks and not making as many calls as humanely possible. The next week to just prove a point I called non stop from 9-5 and got over 20 calls and only found out a couple things and I was praised as a "researcher of the month." It is really, really alarming to see people get rewarded for data entry and making the numbers look good but not actually do good work. Also this place really feels like high school when it comes to gossip. Managers talk behind your back all the time while they are nice to your face (confirmed by other researchers who have overheard them). I also had a manager tell me to my face that he/she "was not that really interested in commercial real estate anyways". How am I suppose to be motivated to do my job if my manager does not even like the industry that we are in?! Overall this job is better than accepting a part time, minimum wage job. DC is crazy expensive and I will give them credit they are at least trying to do better (quarterly bonuses which are not that much anyways and faster promotions). However, a promotion from RA I to RA II to SRA really means you are doing the same work just with a few extra dollars added to the end of your paycheck. However, the powers at be are obsessed with apartments.com and all the money they are making there so they do not really care about research that is not in NYC, Washington, or Toronto. Overall suggestion to someone who just came in: Work one year, be quiet because you will get talked about if you say one negative thing, average over 7 calls a day, get a manager to like you and apply to new jobs after your one year is up. I can never look at a 1 miunte and 59 second call the same ever again. I get mad just thinking about that number now. Do not be fooled by the building, snack, location or "benefits". However, if you are out of college with no other options than this might be your only choice.

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CoStar Group Response
10y
Research made a significant move away from metrics over a year ago, focuses on the quality of work and relationships researchers are able to develop with their contacts. It will always be necessary to communicate via phone and email with clients and contacts, so everyone is encouraged to spend a significant part of their day reaching out to their clients in order to develop those relationships and be known as a trusted resource for their clients. While we may try to help develop communication skills for our researchers, we certainly do not punish anyone for a contact’s unwillingness to give out information. Yes, many new researchers come to CoStar Group as their first job after graduating, and we use that as an opportunity to educate them on the real estate industry, which they quickly become well versed in. And while they gain that experience, researchers are working directly with established brokers and investors in the real estate industry, not only developing key professional relationships but learning from some of the most successful people in the business. While promotions from Research Associate I to Research Associate II to Senior Research Associate do continue to maintain portfolios of clients, there are additional responsibilities to take on, as well as new opportunities to help influence the evolution of the Research department as we expand and evolve our process to meet the needs of our customers. We would like to talk to you more to discuss some of the issues you mention and ways to improve the workplace, and also offer you our support. Contact Human Resources to help continue this conversation, as we appreciate the feedback to help us in our constant effort to improve upon the workplace for all employees.
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