CoStar Group reviews

Company is almost 30 years old yet it feels like it just opened its doors yesterday. The processes and ever changing metrics that are used make you feel like upper management has no idea what they are doing. The research managers act like they have been here for years yet they were hired the same time as everyone else. None of them started at the bottom like the rest of us and had to cold call hundreds of tenants a day to confirm information. Congratulations, you had limited managerial experience and that bumped you up the pay grade of everyone else. The type of work you do here is extremely repetitive and tedious. Everyday is the exact same thing. Call hundreds of business and confirm information. Not to mention you are phishing for data that most people are not willing to give out. You also have to pay to park in the garage and there is no other option other than parking several blocks away to avoid the cost. For a part time employee half your paycheck is going to just parking your vehicle. There is limited upward mobility and while you can eventually move up, if you have no managerial experience you are never moving out of the research department. No one becomes a manager starting in research and if you do it's because you got lucky. There are certainly better roles here and if you have managerial experience you can by pass all the hard work and watch others do it all day while you sit on your throne.

They implement unattainable metrics and expect you to adhere to there ever-changing ways of the company. No month is the same as the next, and they will constantly threaten your position. In order to meet these demanding metrics, a researcher must call over 50 people a day and try to keep them on the phone by maintaining irrelevant conversations in order to get over a million two-minute” calls. You wont have time to actually add data and gather new information because you will be too busy asking how the weather is in Chicago, or reiterating a memorized “About CoStar” that you practiced to be exactly 2 minutes just to hit your metrics. The listen to your phone calls and coach you with EXTREME micro-managment. These researchers work their butts off and get NO gratitude in return. The amount of change this company underwent is extremely unprofessional. The environment is extremely unhealthy. Management will send you an email every 15-30 minutes monitoring your calls and requesting you get back on the phone. Accompanying those emails, are a series of other emails from Upper-Management with you on a ranked list with your fellow colleagues. They expect an employee with a lower-level portfolio to hit the same metrics as those in a high-level portfolio, treating them all with the same disrespect and mental abuse. Also, you know those 2 ten-minute breaks REQUIRED by California law? Well, don’t even bother with those. You need every minute of your shift dedicated to hitting your metrics you will absolutely not have time to take your legally required breaks. There is nothing good about this company, and culture is non-existent. What we all share as employees is coming into work and being completely miserable for our overworked unappreciated 8+ hours shift. The CEO cares about quantity, over quality. He wants more profits by charging people an obscene amount of money for useless data that the researchers DON’T HAVE TIME COLLECTING BECAUSE THEY ARE TOO BUSY COLD CALLING. The CEO cares about wining over the general welfare of his employees….. and will do just about anything (including developing an unhealthy work environment) just to be number one.