CoStar Group reviews

I have been working as a Research Associate for 2 years now, and this review is way overdue. Only consider applying to this position if it’s literally your last option or if you’re in dire need of money. You are not going to grow into a professional and any career aspirations you might have will die if you don’t get out of this company. The “Researcher” role consists of sitting in your cubicle for 7 hours a day and speaking to the same people for 90 seconds every single month. Out of all the people you talk to, about 5-10% really want to talk you for help or because they like you, the rest dread talking to you and are ready to hang up on you as soon as you say “Costar/Loopnet”. You also get transferred to all the angry customers that got scammed by the sales department. If you get promoted to RA II you keep doing the same work and keep talking to the same people. It amazes me that our job function is talking to people and we are expected to work Christmas Eve and New Years Eve. How many people do you think are going to want to talk to “Researchers” on those days? Well, it doesn’t matter, you are expected to talk to 20 people those days and maintain conversations for 90 seconds at least. Every single person out of college working in Research dreads coming to work and they are searching for other jobs every day. As soon as they find something else, they take the job and flee without any hesitation. I have co-workers that have taken jobs as waiters instead of working another day for this company. There is no talent or any inspiration from your managers, nevertheless from top management (CEO, VP’s, Directos). Any positive reviews you see here are probably fake. I work with all these people, and I have never heard any positive feedback. All I hear is complaints and negative comments from this company. With all respect to all the co-workers who have been working here for more than 5 years, but all these people have accepted they can’t get a better job than this and have accepted their fate in CoStar as a researcher. Don’t get comfortable here, your career aspirations will die in CoStar. If you are looking to apply here, don’t do it. If you are a current employee, don’t get comfortable here and look for something better.

Make yourself comfortable folks cause this may take a while. CoStar preach that they are not a call centre almost daily. I actually think upper management are hypnotised prior to joining to say that it isn't all about the calls. Last month an absolutely atrocious call target of 20 ninety second calls was enforced and these have to be achieved DAILY. On top of this production (data entry) has to also be completed. Now I believe calls to agents have to be done so information can be captured, but 20 a day? That just takes the biscuit. This place IS A CALL CENTRE and the researchers are forced to spend the entire day scratching around for anyone to call just to keep themselves out of the firing line because nothing else matters but CALLS. Still don't think it is a call centre? Then grab a drink folks. Recently we now have these cheesy American branding scripts which have to be read verbatim to agents/PAs or whoever we are lucky to have on the phone no matter how many times we have spoken to them in the past. It is frankly embarrassing. Due to the time spent trying to make 20 calls a day there is a massive backlog of production sitting in limbo which is not on our system. Subscribers and non subscribers use CoStar to give their listings the exposure they require and they aren't going to be pleased when they see all these lovely reviews stating their researchers are too busy calling tenants just to make their call target. The procedures and portfolios constantly change so if you get a nice portfolio full of friendly agents don't get used to it! At present the amount of staff off sick is resounding. Many experienced researchers have put their notice in and many are looking to leave because the place is so awful. You feel the tension the moment you walk in the door.