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      Coach

      Part of Tapestry

      Engaged Employer

      Coach reviews

      3.8

      79% would recommend to a friend

      (3,411 total reviews)
      avatar

      Todd Kahn

      89% approve of CEO

      68% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.6

      Work/Life balance

      3.6

      Compensation and benefits

      3.4

      Senior management

      3.4

      Career opportunities

      Coach has an employee rating of 3.8 out of 5 stars, based on 3,411 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Coach employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Oct 12, 2011

      Don't be lured in by the name COACH

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good health benefits minus the deductible you have to pay. Employee sales. Some people are very friendly. Some managers appreciate their employees.

      Cons

      Nothing is secret - even HR issues are not secret. A simple thank you is hardly ever received. Workload is completely overwhelming and the pay does not balance out. Gossip, gossip, gossip. Room for advancement & growth is less than spectacular. Review process is not fair - submitted to managers, senior managers and NY HR before presented to you (no matter what you say you cannot change the outcome of your review).

      4.0
      Oct 3, 2011

      Great store to work at but strict time and attendance policy.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The management team is great and they really try to understand their employees with one on one coaching moments. Pay is also good compared to other retail jobs.

      Cons

      Time and attendance is really what makes coach a black/white company; due to strict policy, there is no grey area for time and attendance. You get a certain amount of sick/vacation time. Once you go over that time you will get terminated. There is only a 1 minute grace time for clocking in for you shift. Even if you make it on time, you would have missed the daily sale/goals report that is done 5 minutes before every shift.

      2.0
      Oct 2, 2011

      Hell in a handbag

      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Was able to work around my school schedule Lots of bonuses

      Cons

      Management treats us like little kids in a 3rd grade classroom Management trys to get sales associates to manipulate their customers They’re all about there “sales” and meeting there quota for the day and could care less about their employees. When a customer is giving a sales associate a hard time (making threats, which has happened numerous times..) management is not helpful and all the sympathy is given to the customer. “Sales sales sales!!!”

      Viewing 3316 - 3318 of 3,411 Reviews
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      Glassdoor has 3,752 Coach reviews submitted anonymously by Coach employees. Read employee reviews and ratings on Glassdoor to decide if Coach is right for you.