Is Coach a good company to work for?

Coach has an overall rating of 3.8 out of 5, based on over 3,751 reviews left anonymously by employees. This rating has been stable over the past 12 months. 77% of employees would recommend working at Coach to a friend and 67% have a positive outlook for the business. The best reviews about Coach have been left by employees working as Seasonal Sales Associate , Coach and Lead Supervisor .

Does Coach pay their employees well?

According to anonymously submitted Glassdoor reviews, Coach employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Coach. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Coach?

77% of Coach employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Coach 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Coach?

Sales Associate (934) , Assistant Manager (162) , Retail Sales Associate (109) , Store Manager (105) , Cashier (79) , Lead Supervisor (78) , Sales Associate/Cashier (67) , Seasonal Sales Associate (63) , Associate Manager (57) , Stock Associate (54) , Assistant Store Manager (43) , Manager (39) , Sales (32) , Part Time Sales Associate (24) , Sales Support (24)

What are the pros of working at Coach according to real employee reviews?

"Great benefits and discounts as an associate" ((in 237 reviews)); "Good pay id willing to work hard" ((in 198 reviews)); "Great team and people there" ((in 181 reviews)); "My direct team was great and tenured" ((in 97 reviews)); "Great bonus scheme achievable targets" ((in 96 reviews))

What are the cons of working at Coach according to real employee reviews?

"Poor management and can't work your way up" ((in 159 reviews)); "Associate managers hired and the assistant is relied on to train of all known knowledge." ((in 136 reviews)); "long hours and it is retail" ((in 102 reviews)); "And no work life balance." ((in 78 reviews)); "Need to tell your name to customers to note down sales even though there’s no commission" ((in 72 reviews))

What are employees saying about Coach layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Coach layoffs and their outlook for job security at Coach in 2026.

What Coach locations have received the highest employee ratings?

Park City , Grapevine , New Orleans , Central Valley , Tinton Falls , Camarillo , Boston , Garden City , Round Rock , Gilroy

Coach reviews

3.8

77% would recommend to a friend

(3,410 total reviews)

Todd Kahn

89% approve of CEO

67% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.6

Compensation and benefits

3.5

Work/Life balance

3.4

Senior management

3.4

Career opportunities

Coach has an employee rating of 3.8 out of 5 stars, based on 3,410 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Coach employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Apr 22, 2015

Started great...ended not so great

Associate manager

Recommend

CEO approval

Business Outlook

Pros

Store culture really depends on DM, SM, and management in store. Was great when first started. Really listened to employees, openess to new processes, even RM communicated with employees. Greay discount, pay, and work life balance.

Cons

Things in corporate are changing and its trickling down and affecting stores. DM at time of departure was disengaged and didnt care about stores not close to him/her. Advancement opportunity not fair at all...DM wont even interview to see skillset and will only go off of feedback. Need to get to know Associate Managers (future leaders if stores) and put more time into their development. Opinion really does rely on who is running district. Some higher ups just not meant for position they hold. No feeling of pride in history and heritage. Lack of passion within employees...higher ups, managers, and associates

3.0

Mar 18, 2015

A Downward Slope Since 2013

Manager

Recommend

CEO approval

Business Outlook

Pros

- Amazing talent/co-workers, a true pleasure to work with - The organization was a well-oiled machine with processes in place to get work done efficiently. (This slowly change due to re-structuring and high turnover.) - A great place to learn the business of Retail - Excellent employee benefits - Fair compensation - New headquarters in Hudson Yards soon - A truly global brand

Cons

- A feeling that corporate stopped valuing its people - Lack of transparency once the company began re-branding (coinciding with restructuring) in 2013 - Upper management with poor people management skills responsible for large groups/divisions - Bleeding talent due to instability of the work environment. For example, layoffs now come at random times, whereas prior they were associated with the quarterly earnings call. Co-workers leaving voluntarily would mysteriously disappear with little notice because upper management did not want to announce the amount of turn over. - Increased work load for all remaining employees trying to meet impossible demands when running on empty - Large amounts of time spent on onboarding new employees and temps significantly took away from productivity

2.0

Jan 12, 2015

stock(runner)

Stock associate

Recommend

CEO approval

Business Outlook

Pros

the people are great and the bouns are great

Cons

Managment is the worst from top to bottom. hours are not base on how hard you work. Moving into managment have to be White or date the same sex

Viewing 22 - 24 of 3,410 Reviews

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Started great...ended not so great

A Downward Slope Since 2013

stock(runner)

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