Is ComEd a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ComEd have rated their employer with 3.6 out of 5 stars in 22 Glassdoor reviews. This is a lower than average score with the overall rating of ComEd employees being 4.0 out of 5 stars. Search open Customer Service Representative Jobs at ComEd now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ComEd .

Does ComEd pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ComEd with 4.0 out of 5 stars based on 22 anonymously submitted employee reviews. This is 4.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at ComEd.

What ComEd locations are top rated by Customer Service Representative employees?

Oakbrook Terrace is the top rated ComEd location by Customer Service Representative employees.

What are the top reviewed jobs at ComEd?

Intern (31) , Customer Service Representative (23) , Engineer (19) , Manager (18) , Business Analyst (17) , Senior Engineer (14) , Senior Project Manager (12) , Associate Engineer (10) , General Engineer (10) , Intern - Hourly (9) , Project Manager (9) , Internship (8) , Senior Business Analyst (7) , Summer Intern (7) , Customer Service Representative (CSR) (6)

What are the pros of working at ComEd according to real employee reviews?

"Good benefits and PTO." ((in 77 reviews)); "Great pay and honestly that's it ." ((in 66 reviews)); "Great people always willing to help eachother" ((in 31 reviews)); "A lot of great and friendly coworkers." ((in 8 reviews)); "A good work environment" ((in 7 reviews))

What are the cons of working at ComEd according to real employee reviews?

"No work life balance and hard to get promoted" ((in 28 reviews)); "Politics people are all trying move up so departments suffer with poor management ." ((in 17 reviews)); "Long hours at times and SRP on top of it." ((in 10 reviews)); "You cannot move to another department unless your current manager sign off on your move regardless if its a lateral or a promotion." ((in 10 reviews)); "Expect long hours." ((in 9 reviews))

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ComEd

Part of Exelon

ComEd Customer Service Representative reviews

3.6

3% would recommend to a friend

(22 total reviews)

Anne Pramaggiore

Not enough data to show CEO approval

3% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Culture & values

4.0

Compensation and benefits

2.4

Senior management

2.1

Career opportunities

1.8

Work/Life balance

Customer Service Representative employees have rated ComEd with 3.6 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. ComEd is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

22 reviews

4.0

Mar 30, 2025

Great

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great pay to provide stability.

Cons

No work life balance, long hours

2.0

Oct 15, 2024

Overwhelming

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The amount they pay you and benefits that they offer

Cons

Overworked and unable to spend time with family. Metrics that aren’t human like due to system issues. Forced to always work 40hrs of overtime every week. Fit for work when your actually sick due to being overworked.

4.0

May 29, 2024

Nice Pay but Demanding

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- Very good compensation for the work you're doing

Cons

- Management can be a little annoying with constant changes - Schedule can be demanding

Viewing 1 - 3 of 22 Reviews

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ComEd Customer Service Representative reviews

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Great

Overwhelming

Nice Pay but Demanding

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