ComEd reviews

4.0

78% would recommend to a friend

(71 total reviews)

Anne Pramaggiore

71% approve of CEO

70% positive business outlook

Reviews by job title

71 reviews

Reviews about "Culture"

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4.0
Jul 22, 2017

Part-Time Temp

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay is great for a call center!

Cons

The way temps are treated!

3.0
Jul 2, 2017

Good but could be better

Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits Work life balance Take home company car Peers are good to work with, and most times the craft employees are also

Cons

Micromanagement Not forward thinking Technology is 10 yrs behind, maybe 15yrs on some applications Hard to get innovative ideas out to people, ideas get shot down early in the process Narrow minded in terms of operations, "been doing it this way for 30 yrs, why change now"

4.0
Mar 16, 2017
Recommend
CEO approval
Business Outlook

Pros

Great and helpful attitude of staff, management and co-workers. No weekends as a temp, and medical benefits were offered. Although part time, you usually work 40 hours for months at a time. It is a long term temp assignment typically. Pretty straight forward training and expectations, although it is a nice amount of information to learn about the company and processes, you shouldn't feel in the dark about what is expected of you. Last to be called for storm duty (16 hour emergency shifts). Amazing starting pay and goes up annually. Appears to be great options for growth in the company.

Cons

Inbound call center opened 24 hours, so may get an undesirable shift and weekends if selected permanently. Mandatory overtime for permanent CSRs. Temps don't know when they will be turned over to permanent, if at all. This past season, no one was chosen due to budget reasons. Can be stressful taking 100 plus calls a day about utility outages, bill payments, and payment plans as customers aren't always friendly, but for those with the right back ground this is truly is the holy grail of CSR jobs.

Viewing 61 - 63 of 71 Reviews

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