Pros
Location, schedule, the people I work with and the wealth of knowledge that I've learned on the job. While agree with many areas that others were not satisfied about, I don't feel that it is a horrible place to work. In many ways I feel that a lot of other employees whom left the company and have posted here were disgruntled and no I'm not in HR. But I've been with the organization for 3 + years. I've also seen many people in the organization that tend to socialize and surf social media instead of working. I've seen many employees get promoted and personally they've worked hard and deserve it. So yeah, you won't get promoted by staying on FB or Instagram.
Cons
Benefits are expensive, not enough social events for employees to interact outside of work, Pay increases needed across the board. Making sure that possible applicants have a clear understanding of what type of work we do and yes this is a call center. However, a very unique call center.