ComPsych reviews

3.9

74% would recommend to a friend

(860 total reviews)
avatar

Paul Posey

85% approve of CEO

78% positive business outlook

ComPsych has an employee rating of 3.9 out of 5 stars, based on 860 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ComPsych employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

860 reviews
4.0
Jun 2, 2015
Recommend
CEO approval
Business Outlook

Pros

Good location Great Co-Workers Improving culture Consistent growth, which creates great opportunities Work life balance Weekly meetings with your manager Overall I had a very positive experience during my time at ComPsych - I started off as a specialist, ended as a manager and was given a lot of responsibilities beyond my experience level. They gave me the opportunity to grow - although I know as the company has stabilized these opportunities are less frequent. There have been prior issues with management and communication across the organization. I can only speak to the FMLA team - but management and human resources are trying very hard to improve the culture and employee engagement. They may not always get it right the first time - but they're trying, which is more than many organizations. The roles here are a CS specialist and Claim specialist. CS is your standard call center, and comes with all of the struggles of working in a call center; assigned lunches and breaks, punctuality enforced and being asked to jump in and take a call. None of these are exclusive to ComPsych - but before taking the job I highly recommend being honest with yourself and ask "am I ok working in a call center environment?" You need to enjoy this kind of work because you will be doing it for a minimum of two years before promoted to a not-production role. So in short - ComPsych used to have its problems - but it's trending upward and quickly. Employee satisfaction and positive work culture are a priority for the organization so I'm hopeful for some great changes in the next year.

Cons

Pay is low and under market for both GRU and FMLA Benefits are very expensive Work can be tedious Young staff means it is a fun work environment, but there is also a lot of unecessary gossip and drama.

1.0
Aug 5, 2014
Recommend
CEO approval
Business Outlook

Pros

Similar to the other reviews, the only positive of the company is the location and co-workers.

Cons

-Starting salary is 30K which is impossible to live in Chicago, especially if you have a family to support, single mother, or have student loans. -Time and attendance policy- if you have two absences in a 90 day period you get written up. This is a challenge especially if you have children who get sick or have schools close in the winter due to weather. -All employees have to clock in and out even if they are salaried. Morale is so low everyone leaves the second the clock turns 5. - Health Insurance is extremely expensive. ComPsych does FMLA administration for other companies but offers only an unpaid leave for 12 weeks and does not offer short-term disability. If you are trying to start a family, I recommend not working here because you will not have paid short-term disability. -Turnover is really high. Management will not increase salaries past $30,000 because they only care about cutting costs so employees who work here just accept the job until they can find something better. There is a constant movement of people and everyone is so checked out. The clients have to deal with a bunch of untrained employees who are not committed to ComPsych. If you look on their careers website the same jobs are always posted because turnover is so high. -Technology is so dated. I have seen better technology at companies 10 years ago. -The company is cheap and management only cares about cutting costs. They don't invest in their employees, training the employees, or technology. I believe there are a lot of competitors out there they must have invested internally that would develop better solutions for their clients. After working here, I could never recommend to people to use ComPsych because everything is so dated . I recommend using another EAP company. -My department had such high turnover due to the manager, and nothing was done about it. Management is very old fashion and their solution is to just fire people. -The company thinks by planning pizza parties, going to a movie theater for the holiday party, or giving free snacks will help increase morale. Leadership avoids the more challenging employee problems (giving people a decent wage in treating employees better, making employees feel valued, getting rid of managers who can't do their jobs) to really help with the high turnover. -There is no communication from the CEO or any of the leaders regarding the business. There was no updates at the end of the year to say thank you for your work or update on how the company is doing.

1.0
Jul 11, 2014
Recommend
CEO approval
Business Outlook

Pros

I love the location of downtown Chicago. Great coworkers, we share job postings and review each others resumes because we are all constantly looking for better employment!

Cons

FMLA Specialists are underpaid for the amount of work. There is mandatory overtime and they have everyone on salary, so you get no overtime pay. They monitor your bathroom breaks and instant message you if you are 1 minute over your 15 min break. The screen capture program records your every mouse click and they will pull you into the office if they see you checking the weather during business hours. The training is poor. As a specialist you are supposed to be helping sick ppl on leave but you really offer no help, you're a call center rep passing the buck because that is what management told you to do.

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Glassdoor has 887 ComPsych reviews submitted anonymously by ComPsych employees. Read employee reviews and ratings on Glassdoor to decide if ComPsych is right for you.