Pros
- Significant training prior to taking calls - Great way to increase clinical skills - Super supportive coworkers - Convenient location - Comfortable workspaces - Complimentary beverages and snacks daily plus breakfast on Fridays - Opportunities to grow/upward mobility
Cons
This job isn't for everyone and I only found that out through directly experiencing it. Accepting cold calls and knowing their is significant variability in the product/service/referral that is being requested and that there is a separate procedure for each is pretty anxiety provoking. Being p/t, I wasn't able to build a rhythm and really struggled. I think this position is much better suited for those that can dedicate f/t hours because of the repetition that is required. Note these cons are skewed towards my experience as being a part-time employee and do not reflect the experience of a full-time employee: - As a p/t GC, it's very difficult to follow the same learning curve as a f/t GC and maintain progress in decreasing how long it takes to locate a file, assess a client, offer a referral, etc. There are so many types of phone calls you can receive in this role and it's very overwhelming when you don't have the ability to take calls five days a week and can build the momentum early on. If you do take a p/t position, try to arrange your schedule to be available to go in full-time the first two weeks following training. - As a p/t GC, there really doesn't feel like there is a lot to aspire to because you aren't eligible for benefits, bonuses, etc.