ComPsych is a good place to work, for some. Unfortunately, not everyone has the same experience and that is what needs to be fixed. There is one team lead that no one likes. Her team quits in droves but she still has a job. She cannot coach anyone because she does not know your job, therefore it's laughable when she says you made an error because more than likely, it's not true.
Otherwise, the room for advancement people are saying does not come with a correlating pay raise. You have to progress through three levels before you are recommended for expert. Once you are promoted to expert, you cannot move to another role for a year, no matter how qualified. There is the opportunity to earn a monthly performance based bonus. That was nice but base salary should be more. Was surprised to learn that new people are coming in earning more than senior specialists; we were all told that they could not afford to pay us more. Too many people that do not work with you daily have an input on your progression. Everything has to be signed off by the CEO. Super hard to get into another department as everyone wants out so they can get off the phones. A lot of things I was taught aren't being taught anymore as they are pushing to automate most tasks and shorten the amount of time you handle a call. It was possible for me to move into an HR role with the things I was taught, but those skills aren't being taught to the newer specialists. I imagine they are tired of people leaving.
