Pros
I like my coworkers a lot. The location is really neat. I like that we are right by the river and a lot of cool places downtown. There is an opportunity to do overtime beyond your scheduled shift. Initial training is very thorough and in depth. Easy to get a job here.
Cons
The way that some policies and the way things operate around here still feels mysterious to me. There is a bonus incentive for taking more calls, and management only sort of tells you what you need to do to get that incentive. I compromised my own mental health to make that incentive, thinking that the amount of calls and my level of service was enough to get it; however, there was no bonus for me at the end of that month. The problem with that incentive is that the more calls you take or you're available to take, the more likely you are to get intense calls where someone is in a major crisis and needing safety planning. If you take too many of those calls, you're bound to feel ridiculously drained at some point. Part of it is our line of work, but still, I feel as though the amount of work I put in is definitely not worth the pay. It'd be different if there were more recognition for hard work. They've started posting comments from anonymous client surveys about some GCs on the screen as a way to give kudos, but I have never been on there and neither have any of my colleagues that I feel work the hardest for the company. Also, most of the team leaders are nice but they often times seem way too busy and overworked to feel like it's worth it to bother them.