ComPsych reviews

This company DOES NOT CARE ABOUT THEIR EMPLOYEES. They want you to cater to frustrated callers while still following policies that basically goes against lot of the concerns the callers have when calling in. You only get promoted if you brown-nose and their open door policy is a joke. They literally just have their doors open but NEVER in their office and HR is even worse. They pass you along to whoever feel as though they can help you at that time and that’s if they even available or in their office period. Team leads are pointless as all they do is police their teams and make work overwhelming. Giving me coloring sheets and week old bagels are NOT perks and does not promote a healthy work environment. If you enjoy the high pressures of a call center, mediocre management, Swiss cheese polices then apply at your own risk.

So here's the tea... - For a company that provides FMLA, ADA, and benefits, it was EXTREMELY hard to receive those same benefits for my own health issues. I practically had to bare my soul just to get ADA, and getting FMLA wasn't any easier. I wasn't even allowed time off to see one of my doctors because HR concluded I could see them after work since that doctor is open until 7 p.m. (just because they're open late doesn't mean they're AVAILABLE. It already takes a month to schedule anything with them. It was such a petty reason to deny me an hour and a half to see my doctor). My health worsened dramatically while I worked here, not just because of the stress of the job, but because I was rarely able to get time off for appointments or to take care of myself. I was always one step away from being written up - Quota-based job that keeps increasing expectations without increasing pay - Things change quickly without much explanation for why - HUGE problem with micromanaging - Always felt like I was walking on eggshells - Though extensive, training is overwhelming, long, and vast. As a claims specialist, I expected to just be working in claims, but instead my training consisted of working on the phones as customer service for the first two weeks (which I'm horrible at) and barely passed training. I'm there to do my job, not the job of other in which I did not sign up for. - No WiFi - Made going to grad school more difficult because of lack of work/life balance - Only one men's/women's bathroom on each floor, so if something goes wrong in the bathroom, you've gotta figure something out. - The ice machine is always broken - Lack of refrigerator space to store your lunch - The break room TV is under lock and key by ordinance of the building, and all TVs are set to CNN. Imagine having an awful day just to go to lunch and have to watch the extensive updates about the Trump election/campaign/administration, then having to go back to work. It' a huge downer. - Small cubicles make everything/everyone feel so closed off. Felt like I couldn't just walk up to someone and talk to them for fear of being seen as if I'm not taking my job seriously.