ComPsych reviews

My department is pretty small and we have all been with the company for years. We watch people come and go all of the time for different reasons. I feel lucky to have a motivating leader who trusts me to do my job, treats me with respect and truly cares about the clients we talk to every day. I do, however, witness the exact opposite in departments near me. It can be frustrating, and at times, insulting to see the extreme lack of professionalism from other company leaders. For the most part, I can close my door and concentrate on my day. However, when distractions arrive via email, I can't ignore it as easily. I recently received an email that was sent from an individual and at this point, has circulated the entire company. This email basically made fun of the clients who call us for help. Some employees laugh uneasily, some are appalled and the rest of us just can't imagine sharing confidential conversations in this manner. This information is useless, tasteless to share and makes me feel thankful that my friends and family do not use that particular service. How long before we lose business and money because professionalism is something that can't be taught? The people you have in charge are shaming our clients, that's just disappointing.

You must be super punctual to work here, and they pay attention to numbers (how much time you spend on call, between calls etc). I'm a pretty laid back person, and I usually don't pay attention to stuff like that, so I've had to sharpen those efficiency muscles. I am not great at multi-tasking, and sometimes the pace of the job is overwhelming, especially during peak call times. It can get really aggravating to have the beep go off in your ear (thats when you're getting a call) when you're in the middle of composing an email or something, but at the same time, you don't want stay out if the call que for extended periods to deal with with emails. There is constant battle between taking a large quantity of calls, and making sure you are providing quality services with each client interaction, and at times I think we all feel pulled in two opposite directions. But, my managers acknowledge the tension of the role, and encourage me to do the best I can to find a good balance. Also, of course, pay isn't great and benefits are expensive. And while there are some ways to advance in the company, they are few and far between, and very competitive.