ComPsych reviews

4.0

77% would recommend to a friend

(279 total reviews)
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Paul Posey

86% approve of CEO

80% positive business outlook

Reviews by job title

279 reviews

Reviews about "Compensation"

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4.0
Jun 2, 2015
Recommend
CEO approval
Business Outlook

Pros

Good location Great Co-Workers Improving culture Consistent growth, which creates great opportunities Work life balance Weekly meetings with your manager Overall I had a very positive experience during my time at ComPsych - I started off as a specialist, ended as a manager and was given a lot of responsibilities beyond my experience level. They gave me the opportunity to grow - although I know as the company has stabilized these opportunities are less frequent. There have been prior issues with management and communication across the organization. I can only speak to the FMLA team - but management and human resources are trying very hard to improve the culture and employee engagement. They may not always get it right the first time - but they're trying, which is more than many organizations. The roles here are a CS specialist and Claim specialist. CS is your standard call center, and comes with all of the struggles of working in a call center; assigned lunches and breaks, punctuality enforced and being asked to jump in and take a call. None of these are exclusive to ComPsych - but before taking the job I highly recommend being honest with yourself and ask "am I ok working in a call center environment?" You need to enjoy this kind of work because you will be doing it for a minimum of two years before promoted to a not-production role. So in short - ComPsych used to have its problems - but it's trending upward and quickly. Employee satisfaction and positive work culture are a priority for the organization so I'm hopeful for some great changes in the next year.

Cons

Pay is low and under market for both GRU and FMLA Benefits are very expensive Work can be tedious Young staff means it is a fun work environment, but there is also a lot of unecessary gossip and drama.

5.0
May 12, 2015

is great

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

everybody is nice and they help you if you are new

Cons

nothing yet, maybe no idea about the salaries for everybody

1.0
Mar 31, 2015

Probably Work Elsewhere (Or Just Don't Stay Longer than a Year)

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing coworkers; cushy new "ergonomic" desk chairs; bagels or fruit on alternating Fridays; free Field Museum passes; occasionally after a particularly nasty GlassDoor review pops up, HR will buy everyone Lou Malnati's for something suspect like "Customer Service Appreciation Day" (So, to my former coworkers still languishing in their cushy desk chairs, may I say in advance: You're welcome.)

Cons

If you want to be a cog in a machine that honestly does not care about you, for terrible pay and expensive benefits, please, come work at ComPsych. This is not limited to any one department. (For example, in 2014, FMLA worked weeks upon weeks of mandatory overtime, while GuidanceConsultants with advanced degrees are treated like call center robots and paid accordingly.) Employees are micro-managed and in general distrusted, which creates a culture of resentment. Employees are expected to keep their heads down and not rock the boat, because higher-ups are so terrified of change that they would rather cling to actively harmful policies and protocols than embrace better ways of doing things. Raises are capped at 3% each year, and you are ONLY eligible for a raise once each year, on your anniversary. Considering the cost of living increases by about 2% each year, if you don't get the maximum possible raise on your anniversary, you are effectively getting a pay cut. Due to a departmental pay bump immediately after my hire that was not retroactive, after two years and two raises I was unaware that I was one of the lowest-paid people on my team, literally training brand new hires that were already making more than I was. (Note: Dignity not included in benefits package.) At that time, the higher-ups and HR had the opportunity to review my salary and correct the discrepancy, and declined to review. Unless you're in upper management, there are no bonuses. Actually, as a fun bonus, I once caught bed bugs from the office, as they discovered bed bugs near my cubicle, then waited to tell the employees, and when they did tell us, did not actually give us any information on how to go about not contracting bed bugs. They brought in exterminators but at no time did they evacuate or close the office. And I was on the hook for all of my expenses, since they refused my polite request for compensation on the grounds that I couldn't prove that the bed bugs had been contracted from the office, the place where I had actually been exposed to them. In my department proper, nepotism runs rampant, while talented team members are chased out the door by often incompetent and petty management. Favorite employees get special treatment by the Department Director while the rest of the department is mostly ignored. The Department Director spends a great deal of time shopping online and/or "working from home" while harshly criticizing the (excellent, I might add) work being done by her employees, their motivation, their time management, etc. Favorite employees are allowed to skirt by without meeting quotas or quality standards, leaving the rest of the team to pick up the slack. Positive reinforcement only ever comes from the (outstanding) Team Lead, who is then, of course, criticized for "coddling" her employees. There is almost no opportunity for growth within the department, especially considering that favoritism, not tenure, skill, or leadership potential have been often used to fill the precious few senior positions. However, the promise of a promotion in the vague future will be dangled in front of you like a carrot to placate you, until you wise up. Take all of these reviews with a grain of salt. Employees are generally aware that most of the positive reviews are written by HR.

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