There is a MAJOR disconnect between the Glenview, IL and Chicago, IL corporate offices. In Chicago, the office I was employed at, employees were pretty disgruntled because of the micro-managing, negative attitude, and lack of additional training and support. In the call center areas, if you take a bathroom break, you are monitored and if you take too long or are having a bad day & take too many bathroom breaks, you will get written up. Here, you are simply a number.
In the Glenview office, things are much more relaxed. Dress code is less enforced, people are happy to be there, and even in the call center areas, there is a little flexibility and compassion if you need to make an adjustment (like taking a bathroom break), they don't care.
It is also important to note that because we still have field sales agents (door-to-door sales), there is not a good monitoring system for them & no way to make sure that they are following all rules and regulations. In my department, we had quite a few complaints about field agents who replaced policies (against company policy and outside of legal regulations), scammed a policy holder, or were just rude and inconsiderate.
