Comcast Applications Support Engineer reviews

Annoying machismo among the overwhelmingly male tech support staff; a great deal of sexism in the workplace that I noticed even as a guy. Also lots of talking bad about co-workers behind their backs, and lots of drama. The company is owned by Comcast, so procedural HR stuff in general is cumbersome, filled with red tape, and we had to use the same terrible employee portal as the rest of Comcast, which was even less functional for us, as we were a part of Comcast but not really.

The truth is thePlatform's architecture is not flat and there is a lot of glass ceilings for everyone. Many people leave for a place that offers more opportunities. The work environment can be fairly hostile at times. Most the Senior Management starts drinking around 4:00 pm on Friday right next to the support room so while taking calls from customers who need support you have a loud bunch of management laughing and telling jokes in the background. As support you work 10 hour days on some shifts and those shifts usually go well into the night. Multiple occasions I had to deal with employees that had gotten drunk at a bar downtown and would come back to the office to just "hang out". Some might see this as a pro but when you are trying to work you don't care about taking pictures for people. For support the training lasts about 2-3 months then you are pushed onto graveyard for about 2 weeks of training 1 on 1 with the person you are replacing from graveyard (they go to days) and after that it's all on you. Tons of time for training and yet the system is so obfuscated that many people never picked up half of it by the time they left thePlatform. With my time at thePlatform the person I trained on graveyards fell asleep every night for 2 weeks. When it was time to give my review to the management I fully explained that if an issue happened they would probably be asleep. The management shrugged it off and allowed him to go on graves by himself. Our bonuses were affected by his performance.