Good Opportunities for Advancement, but High Drama Workplace - Applications Support Engineer Comcast Employee Review

3.0
Nov 19, 2015
Recommend
CEO approval
Business Outlook

Pros

Great employee perks; free snacks and drinks, frequent employee lunches and afternoon art walks. Employees are generally allowed to pursue side projects (building tools, teaching seminars, etc.), and it's possible to have a lot of influence, even as a lower ranking employee, over what direction your team goes in. Good opportunities for advancement and to pursue the things that interest you the most. Upper management is generally friendly and accessible. Depending on what team you're on, overtime pay is a possibility.

Cons

Annoying machismo among the overwhelmingly male tech support staff; a great deal of sexism in the workplace that I noticed even as a guy. Also lots of talking bad about co-workers behind their backs, and lots of drama. The company is owned by Comcast, so procedural HR stuff in general is cumbersome, filled with red tape, and we had to use the same terrible employee portal as the rest of Comcast, which was even less functional for us, as we were a part of Comcast but not really.

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Comcast Response
10y
2016 has been a great year for attracting diverse candidate's. We recognize how important it is to stay current and we do that by having many different kinds of voices contribute. Thanks for your comment.

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5.0
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5.0
Feb 28, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

Cons

Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

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