Comcast reviews

Low pay. Every other company pays around $3 more. Time frames are ridiculous, company wants you to complete 1 job per hour and that's including drive time. Every job is different, it can be a 15min job to a 3hr job depending on what difficulties you might find in the job but the company doesn't care. If your late to a job that affects your metrics. They have no clue what goes on in the field. They just look at numbers and adjust from there. They don't know everything we have to do to make it work. Metrics are set to make the technician fail so they don't have to pay higher raises. Repeats is if a customer calls back within 30 days. Other companies are 2 weeks. If the customer calls back for anything even if is not your fault or related to you, you will still get a repeat in your metrics. Company needs to be a Union but they use scare tactics against employees to keep them from becoming a Union.

They told me I would be working in the “upgrade department” only to tell me at the end of training that the upgrade department and loyalty departments would be merged into one. From that point, all the sales calls went away and we received nothing but calls from customers wanting a new deal on existing service. To make matters worse, we were told not to give these customers new deals in their service unless they added a service. Therefore, on top of getting yelled at by management about dwindling sales in our new department , we also got yelled at almost every call by irate customers who could no longer call to get their promotions extended. Our “training” for this new department consisted of one one-hour meeting of about 100 sales reps. As you can imagine, very little of what we were actually going to be doing was conveyed. The new department started in December when all of management was out on holiday vacation, so for the first month, we had no support from anyone in management. Poor execution. All of this created a hostile working environment in which you got chewed out on a daily basis by management and customers alike. Comcast should be ashamed of themselves for how this call center is ran.