Comcast reviews

Comcast breeds a culture of toxicity and rewards those with negative attitudes who hide behind the work of others on their team. Unfortunately, promotions and raises can be hard to come by - despite them touting a growth mindset - and those who do seem to receive them are conniving and unsupportive. The management teams lack leadership and empathy - employees who express concerns about mismanagement are met with not only resistance, but also retaliation. Mental health concerns expressed by employees who work hard and work well with others are cast aside. The company tries to support Diversity and Inclusion efforts, but everything feels like a corporate checkbox and lacks genuineness. If you are someone who likes to blend in with the masses, are comfortable knowing you are truly just a number and a cog in the wheel, and want to be able to say you work for a "great company", then you may be ok working at Comcast. If you want to be able to share ideas and honest feedback, grow in your career, work with a supportive team, and receive credit for your work, then this will likely not be the place for you.

The onboarding process was disjointed and scattered--they use SalesForce to do their hiring and onboarding. The Comcast call centers are the corporate version of game of thrones. I am convinced they use some type of Landmark brainwashing to condition people to be obvious to abuse. I feel like I was mentally molested by creeps. Over half of the incoming calls are NOT inbound sales calls. Comcast gets fined by the government if customers are on hold for an extended length of time. Therefore once a customer has held for Customer Service or Tech Support and hits the threshold--the calls are diverted to inbound sales BECAUSE SALES ALWAYS ANSWERS. I was misled and the job was not what I agreed to when I accepted it. Impossible sales goals made the job an albatross around my neck. Every call counts against the sales agent and to compound the grief half the calls are to troubleshoot a modem or cancel all services. I brought the issue up frequently and managers and supervisors denied the truth. After a while a coworker (someone I trained with) called me to say that her manager confirmed what I maintained was correct. Not only that, Comcast was losing business because of their heavy reliance on third party companies they outsourced to service calls. So Comcast ended a lot of those overseas (Philippines) contracts and literally brought in a massive amount of new "sales hires" as a substitute. We were so used. I brought this up with my supervisor and was terminated soon thereafter. Ghetto environment, poor no mentorship and poor leadership. Supervisors play favorites and bully sales agents with fluctuating quotas THAT ARE IMPOSSIBLE TO MEET unless adjustments are made to an individual's call flow (filtering out the non-sales/overflow calls). Yes I said that--supervisors decide whether a sales agent's phone receives mostly sales calls or mostly overflow calls from other departments. That should be illegal--that's NOT EQUAL OPPORTUNITY. My employment was terminated because I spent four nights in the hospital with a life threatening emergency ("at will employment.") It gets worse. To add insult to injury, I had been a customer for about 20 years before working there and paid promotional rates of. about $80/month for cable and internet. While I was an employee I received a deep discount on cable and internet. After termination I was sent a bill for almost $400 for my "monthly service" and called to ask for a promotion. I was shocked to learn former employees pay "every day price $$$" and are ineligible for promotions. That's CRAZY. I was an inbound sales agent and I KNOW what my bill should be and I know how the promotions work. That was insult to injury. Again, that was the WORST JOB EVER. During onboarding and training I was TOLD my income would be a minimum of $24/hr if I made a sale on each call. I was lucky to average out at $15/hr because most calls were un-sellable by nature. The Human Resources department is HUGE and unprofessional. Random hr people show up in Teams meetings and shame sales agents. I was admonished for not mentioning the ACP credit on each call. I immediately spoke up and said go back and listen because I know FOR A FACT I mention it--because I have notes on each call and write it down as I mention it. The supervisor snarled at me and said he would have a look but was never resolved. Comcast still owes me pay for time on the clock--employees have to do their own timekeeping/troubleshooting it when the app is inaccurate. They use "KRONOS" for electronic timekeeping and it's common for the app to glitch. Good luck getting an override on a computer error. COMCAST OWES ME MONEY!!!! THAT'S CRAZY!!!! SLEAZY!!!!! Impossible to get anyone on the phone to help resolve an issues post employment. I have never been so disrespected by an employer in my life. Managers/supervisers play with people for sport and I'm sure at a certain level they make money off of us. There are layers and levels of "people" in that rodeo of "upper management" and they all play the game to keep their own job. The "managers and supervisors" were bigger idiots than the three stooges. I was instructed to respond to emails, update my timekeeping, read through supplemental "training materials", and do "homework" during UNSCHEDULED HOURS--in other words I was in strutted too work off the clock. My research shows me class action lawsuits are common and I contacted an attorney who told me it wouldn't be worth my time because Comcast would smother me with their high powered corporate attorneys. I felt mentally abused when I work there and I have PTSD. It's been really hard to digest the nightmares I experienced at Comcast and has had a negative impact on my health and wellbeing post employment. This is a bad time to be unemployed. I am a single Mom with three children. Comcast never cared about me as a human being. Comcast never will. If you apply, continue with onboarding and are presented with a compensation package that seems too good to be true--HANG UP AND RUN--DON'T WALK! I have more to say and will save it for another day. I took a lot of screenshots and recorded a lot of conversations/meetings to have evidence that corroborates everything I have written here. And more. I filed a complaint with the EEOC that was ACCEPTED (YAYYYYY!!!!) however I can't mention the "event" here for legal reasons. I pray for Judgement Day and retribution.