all around a horrible place to work
Pros
set schedule based on performance...supervisors are pretty awesome and it's nice when you pick your schedule during shift bid, you can pick your supervisor bc they can make or break you...decent benefits
Cons
every year they restructure the commission plan to where if you changed nothing of what you did, you'd lose 15% of your income...hard to make sales happen on misrouted calls (like repair or billing issues) bc the automated system misrouted them to you...HORRIBLE third party issues (tons of calls outsourced to Malaysia or Philippines)...fight with "ourselves" with online pricing from third parties...people steal your sales constantly and now there is no way to get them back bc they took away our disputing policy...computer system is waaaay outdated and challenging to use...there is no customer service so sales people have to handle and that's extremely counter productive...don't pay you for all sales completed bc you didn't sell the right level of cable or internet...HORRIBLE HOURLY...definitely would not recommend
