Comcast reviews

There's a reason why this company is consistently ranked at the bottom of every conceivable customer service survey -- they don't listen to their customers nor do they listen to their employees who deal with their customer base on a daily basis. It's understandable as to why Comcast as the highest-priced Internet: they're the fastest. But why they charge more for television service as opposed to other companies is beyond reason. They no longer hold a competitive advantage with VOD offerings and other companies' technology offerings are on par with, if not superior, to what is offered by Comcast. Using rights fees and similar explanations doesn't hold much water with customers if other companies have to pay those same fees and have lower TV prices. Also, the outsourcing of telephone customer service isn't a good look if you're saving money by doing that but not passing savings onto the consumer. Employees don't have a voice. Middle management doesn't have a voice.