Comcast reviews

Slave driving. More and more added to the plate of csr's and supervisors alike; without increase in pay. Operational disaster. Highly upset customers who take days off only to be rescheduled over and over again. Outsourcing has created a perpetual cycle of misinformation and empty promises. Call centers are High stress environment. If you are not already sick, you will be if not careful.

This will be difficult for people coming from another sale job to understand, but bare with me. They have these things called GATES. Even if you sell 1000 new subscribers to their internet service, if you do not hit your quota for Cable TV sales YOU GET ALMOST NO COMMISSION. That is right, near NADA. They tell you it is about POINTS, but much like who's line is it anyway: The POINTS DON'T MATTER if you don't hit quota. AND as they know Cable TV subscriptions are dropping each and every year, they tie your pay to this so they don't have to pay you for your sales. Really, the structure is there to make you strive for them, but to not actually have to pay you for them. Also, if you are going into the DSR position and want to use it as a means of moving into something else? FORGET ABOUT IT. It is literally their hardest position to fill because they are treated like dogs. When looking to move into another position, I was told: "Good luck, you have that DSR stink on you." STAY AWAY