It now takes 6 months to a year to move up each level to get more money as oppose to the 1-6 months it use to take to move up each level. The metrics you have to meet to move up have become very high as well plus your supervisor has to like you enough to feel you are ready to move up. They are still in the business of rushing their technicians to make time frames and have high production with "good" quality which leads to a lot of skipped breaks and sometimes even a half lunch if we get one at all. If you do work there, gain the favor of the boss and just mimic what they do if they were a technician even if it is not with the best interest of the customer. Its about finishing out jobs quickly here, not so much customer satisfaction.You don't have days off as well since if someone calls in on you for whatever reason, even if not cable related, you get a bad mark on your metrics therefore making it harder for you to move up. They claim they do not count it against you, if it is not workmanship, but they do. This makes it harder for you to make your metrics and in turn harder to get paid more. When you reach your higher amount of money as a technician you have to befriend management to keep your job long enough to get fired before retirement which I have seen them do to older technicians. Tech's are just numbers to them, literally. We have technician numbers with metrics beside them. The technicians that I have heard of that did that were actually good were let go for whatever reason they may have seen fit. Good tech's, good people. Just not up to the speed of what the company wanted. If you look up Comcast under Forbes, they are the worst known for customer satisfaction in 2014 and being a tech there, I can see why unfortunately. Everyone in the middle are less stressed, but underpaid for the work they do so if they are ok with the smaller pay then it is a little more stressful than the worst or the best technicians. Management looks at the poor customer satisfaction and lack of quality work done on the first visit as "job security". Not really customer driven at all unless a customer complains, especially on You Tube. I only stay here because the money is good enough, but the customer loyalty and the opportunity for growth for good tech's are lacking. This is a high stress job when you are doing really good and when you are doing bad. Beware as they will create reasons to write you up or even set you up, at least in the Concord shop from what have heard from some of my friends that work there.
