Comcast reviews

Statistically, this company, along with Time Warner, is the most hated company in America based on the University of Michigan's "American Customer Satisfaction Index". I'm not at all surprised. I was so embarrassed by the company's consistently ill treatment of it's customers, that I left after just a few short months. Comcast's callous disregard is not reserved only for the welfare of it's customers, but extends to the sales force as well. New employees at my location were given impossible territories while veterans were allowed to cherry pick and use banned selling tactics. Shady business practices are overlooked by management as long as results are achieved, all the while being constantly reminded via memos and meetings that such practices are not allowed. This is done so that any time one of these shady deals goes wrong, the sales person can be thrown under the bus and management can claim they didn't know what was happening. Customer service is absolutely embarrassing. You're told to promise customers the moon to get them to sign a contract and tell them they can call you if they have any problems. When they do inevitably have problems, the company won't help the customer. The customer calls you for help. As their sales person, you call the customer service on their behalf to find that they won't help you either! You're usually referred back to your manager who is busy selling himself, and has no interest at all in helping your customer. Worse than that, my manager would say it was taken care of - which I would pass on to the customer, and then nothing would change. The net effect is that you look like a big liar. You tell your customer you're taking care of their issues, and then it doesn't happen even though you've gone through all the proper channels --- over, and over and over. While you're wrestling with that mess and trying to keep from having all your sales cancelled, you're expected to be out selling new contracts all day. Eventually, you look at a new sale as a morass of new problems waiting to happen. It's extremely demotivating.