*Constant changes in procedures that we aren't informed of until days after the fact.
*A serious lack of interdepartmental communication. The left hand never knows what the right is doing.
*Tools and processes that we previously had access to have been removed and given to third party centers and has made the process of actually assisting technicians unnecessarily difficult.
If you're in the dispatch department, it's like the pit of doom. There is no advancement, floor support was taken away despite the need for it. It's hard to get out of that department and I've been trying for a year.I actually think I had a better chance of advancement as a customer service rep than in the dispatch department. The entire department is a dead end.
Also in the dispatch department, as a fulfillment specialist (a fancy word for tech support for techs), there is actually no real way that we are measured as far as stat wise. We haven't had score cards in nearly a year and even though it sounds fine, it means that they don't have any real way to measure you when its time for evaluations for raises so they give you all average scores when you've actually done better in reality.
The pay for the dispatch department is a laugh and the bumps in pay are next to nothing. I've been working there 4 years and I'm pretty sure, I would have a higher salary had I actually stayed in customer service. They have all this money to buy Time Warner but not enough to give people actual raises.
