DO NOT WORK FOR COMCAST IN THE FLORIDA INDIRECT CHANNEL.
I have been working with the company for several years, and have been a top sales producer (and have received high yearly reviews) in the division. I am saying this because this is not just another review from a "disgruntled employee." I like Comcast, and want them to get better.
The onboarding commission was misleading. I thought I was going to be paid out at 100% for three months. Not only is this not enough time to build a book of business, but Comcast was misleading. 100% Month 1, 75% Month 2, and 50% month three is hardly enough to build a portfolio and a living in South Florida. This is one of the most expensive markets.
This is a review from a high-performing employee and I hope that the person who is reading this (and Comcast) takes this as honest constructive feedback. In hindsight I am ashamed of myself and why I have stayed with the company for so many years. I have unwittingly become part of the problem.
Comcast tells us to recruit small minority business partners (this is actually in our training- to target minority business owners) to enable them to sell residential services and then does not pay the Comcast Authorized Dealer (the business we signed up for). This has been an ongoing issue that the company is aware of for at least 6 years and has done nothing to fix it. The way Comcast gets around this is to hire a contractor (Actify or Leapfrog) and then pass the buck to them (it is their fault the partner is not getting paid). There have been literally times where dealers have come to me in tears due to the fact they have not received payment. In fact, during all my tenure at Comcast, I have never been able to reconcile a missed payment for a dealer. I am beginning to believe this is being done on purpose to exploit minority business partners because I have voiced my concerns to management over the past several years and nothing has been done about it. This is not a "woke" policy and needs to be closely looked at.
As an Indirect Account Executive if you do not "recon" a postpaid sale in a timely manner (before the sale is installed) the small business partner does not get paid. There is no system to pay the dealer. This makes you have to carry your company device at all hours of the day and night. This has caused significant mental health and physical health ailments because I have not been able to fully disconnect from my job in several years and caused me to be hospitalized on more than one occasion. I have not been able to go on a real vacation since I have been with the company. This has to do with dealer pay and account executive compensation. It is a major problem.
Comcast has missed employee commission paydays on more than two occasions causing myself and others to pay bills late and incur late charges. No explanation was given.
The overall comp for this position is below industry standards. I have exceeded large sales gains every year I have been with the company, and my pay gets lower and lower. There needs to be a better way to incentivize a salesperson. The way that goals have been calculated has never been properly explained in the Florida region. Your guess as to how I get paid is as good as mine. Many times goals have been loaded into Infoquest two and three weeks into the month making your ability to impact your commission check futile.
I have no idea still as to what it takes to get a promotion here. I have applied two times for advancement, and I am well qualified. Both times NO feedback was given to me. This I feel is not a good use of company resources as all of us want to get better at our craft. Clear feedback should be given to candidates after you spend all the time necessary to properly prepare for an interview. Due to this happening to me multiple times I stopped applying for roles within the company. Comcast engages in talent hoarding.
There have been several occasions where Comcast has not paid out commissions to the Indirect team causing my bills to not be paid on time. There was no reasonable explanation for this.
There was no budget for prospecting. Prospecting and attending community networking events cost money and is necessary for you to find prospects that will sell Comcast residential products. This came out of my own pocket.
The title of your job is Indirect Account Executive. Management expects you to sell the services yourself to customers if you are not meeting goals. I am all for that EXCEPT that if I am going to be directly selling, I expect to be compensated accordingly. Direct sales agents that are successful make a salary well above the six-figure range (Indirect Account Executives cannot make this amount due to the way goals are set in the Florida region). Recently, management has delivered "door hangers" and expects the indirect team to hang these on people's residential homes to drive business into retail and small business partners. This is not a good use of our time.
Comcast compensates small business partners 80-90% less for selling a residential double play than competitors like AT&T. Why has the compensation for dealers so disparagingly different?
Interdepartmental communication when it comes to Prepaid Service is a major issue. There are many defective prepaid modems that are sold to customers from Boost Stores. The policy is that if the modem is defective the customer is supposed to call customer care, and they will send the customer another modem in the mail. But, due to a communication problem that has not been resolved for several years the customer comes back to the Boost Store, causes a scene (Boost is not equipped to handle returns), and then they have to exchange the modem at their expense.
I have sent several proposals to management about solutions to these issues and have never received a response. This is typical of the culture and lack of accountability at Comcast.
During COVID-19 there were no leadership or teleconference meetings with our former senior manager. There seems to be a lack of inspirational leadership when we needed it the most.
