Comcast reviews

Unorganized and lack of communication. It's very obvious why they have the worse customer service!! No formal training - you have to wing it from day 1! Literally nobody knows what's going on, ever! Departments work against each other resulting in a lot of wasted time and unhappy customers. Lack of support from management, HR and peers. Pay was nice and I met goals consistently because I had to work 60+ hours a week. No work/life balance. A lot (and I mean A LOT) of favoritism. Very political and an obvious hierarchy. If your parent, spouse or best friend doesn't work there, you will fail! No room for growth or opportunity unless you're someone's buddy. I was stressed out every single day since day 1. Training was nonexistent but you're expected to know everything. IT FELT LIKE I WAS WORKING FOR SATAN!!

Lack of diversity in Leadership in the Sales Department in the Keystone Region. I had a customer refer to a colleague of mine as being a "Colored Fella". When I told management and HR, the response was, "Did he say Colored in a derogatory way?"...... All of the supervisors were Caucasian. And its been that way for at least 20+ years. I've had customers call me the n-word, and nothing was done about it. The MGMT did not want to address racism from customers toward their staff.