Pros
None cable should be free but comcast wants everyone to pay something, so you will be charged 30 plus dollars get ready. Also do not sign up for their security, you will pay for cameras that you cannot use after leaving comcast, you will waste 300 dollars on that wasteful system, beware the cameras arent transferrable. Only pro i can think of is some guys u work with are cool, some are also stupid for making this job a career and are getting ripped off with crappy pay.
Cons
Micromanagement to the bone!!! Repeats have gotten worse! Every job whether its a small job where all u gotta do is work on the outside of the home still hurts your peformance if customer calls about something wrong in the inside. Time frames are the dumbest thing! (The customer agents from syria)-act like they are in a special needs group. Cant talk correctly, and they will put anything as the problem in the home, like telling customers you will come there and change all the equiptment for free. (Internet x the customers)- customers will complain because they pay for 400 mbps and they computer is only allowed to pull 200, so now u are there tryna convince a customer that they computer is the problem, it will clearly result in a Repeat, and its nothing you can do about it. (Raise)-You will never get a raise now with these new metrics they rolled out, they made its twice as hard now to move up, and its still just as long. Moving up takes 6 months to do, no matter how good you are or how much experience or awards you get. You will be in one title for years here, so if u com tech 2, get prepared to be that way for 2 years i guarantee it. (Vans)- you will drive the oldest vans ever, some of these vans were created when i was 8 years old and im 22 now so you do the math, it will be roaches in the vans. And you will break down a couple times as well. (Everybody is off at 6:30)-no matter what, jobs stop rolling normally around 5:50 but comcast wont let you sit and wait til 6:30, they will give you some crappy job to do at 6:10 or 6:15 right before its time to go home, and it will probably be a job where u gotta pull your ladder out and climb a pole. (Pedestals)-, they put the pedestal in the worst areas i notice like you will have to jump a fence to get to somebody yard because they locked their gate and u cant go over and work on what you need too. We used to be able to no access a job if you cannot get into a yard to work on it, now they took that away and you have to just take a repeat if you cannot get back there. (Pht)- you cant even close your job because of this feature called pht, its a home check and it looks at everything, i mean everything, even things you cant even work on, so if you try to close your job and it has a red x on it, be prepared to spend another hour trying to fix a problem thats not even customer related. Most of the time it fails because of the network team yet you still gotta find a way to fix everything, aka your taking the blame! (Network team)- god forbid you have to call them to verify its an issue on there side, they will grill you, talk to you with no respect tell you that its your fault and make you do extra things just to prove to them that its not something you can fix. (Bonuses)-after like 4 months you get this taxed bonus check that is given to you based on how you peformed in a quarter, its also based on the whole office peformance, so if the office did bad, guess what! Your bonus will be bad, highest you will get being new to the company is 450 dollars extra on 1 check. They tax it heavy.
