Comcast reviews

Heavily underpaid compared to other ISPs and similar jobs in the area and getting an annual increase of 10 to 20 cents is average if you have excellent numbers. And moving up in the company or to a different dept guarantees nothing as HR has a rule that no employee can receive more than a 10% pay increase. (For non management roles)The company has been increasing layoffs more and more, by calling it restructuring or due to budget constraints and then farming more jobs over seas to contractors all the while claiming they do everything for the customer experience when really it's how much money can they save. The company will shove down your throat the customer experience and NPS ratings and customer feedback but refuse to implement any changes or provide any accountability to actually make changes that customers are looking for. Much less employees. We are constantly told that there is no money for training, for tools that dont fail daily, for a working IVR system customers can call in on and not be mistransfered three times, for cost of living raises etc, but then have to sit and watch the quarterly reports about billion dollar profits being made. It is a company culture strictly based around profits and you are consistently reminded you are disposable.

Politics everywhere, poor direction from upper management. Too many reorgs. Reorgs are commonplace fostering poor moral. Did I mention politics?