Is Comcast a good company to work for as a Tech Support Representative?

Tech Support Representative professionals working at Comcast have rated their employer with 3.9 out of 5 stars in 15 Glassdoor reviews. This is a higher than average score with the overall rating of Comcast employees being 3.8 out of 5 stars. Search open Tech Support Representative Jobs at Comcast now and start preparing for your job interview by browsing frequently asked Tech Support Representative interview questions at Comcast .

Does Comcast pay Tech Support Representative employees well?

Tech Support Representative professionals rate their compensation and benefits at Comcast with 4.0 out of 5 stars based on 15 anonymously submitted employee reviews. This is 5.1% better than the company average rating for salary and benefits. Find out more about Tech Support Representative salaries at Comcast.

What are the top reviewed jobs at Comcast?

Customer Service Representative (561) , Sales Representative (396) , Account Executive (353) , Technician (334) , Customer Account Executive (287) , Software Engineer (286) , Sales Associate (247) , Business Account Executive (219) , Manager (204) , Direct Sales Representative (197) , Sales (164) , Supervisor (158) , Project Manager (148) , Director (142) , Inbound Sales Representative (139)

What are the pros of working at Comcast according to real employee reviews?

"The cable and internet discounts are great and benefits as a whole are really good." ((in 3721 reviews)); "Lots of flexibility and good pay if you work hard and close a lot of sales" ((in 1246 reviews)); "Great people to work with who are intelligent and have a passion for their work." ((in 870 reviews)); "Good work life balance and learning" ((in 696 reviews)); "The culture is great and they are making changes like casual dress code to make it feel more relaxed." ((in 517 reviews))

What are the cons of working at Comcast according to real employee reviews?

"There are many levels of middle management and it is very hard to find a good manager." ((in 294 reviews)); "The company does not look out for the support staff but focuses on middle and upper management." ((in 241 reviews)); "Poor leadership and lack of aspiration for a best in class in house agency" ((in 234 reviews)); "always worried about union action from frontline so supervisors have to bend over backwards to keep agents happy and non" ((in 200 reviews)); "Long hours accommodating last minute nightly work schedules after having worked a full day shift and on" ((in 178 reviews))

Comcast Tech Support Representative reviews

3.9

99% would recommend to a friend

(15 total reviews)

Brian L. Roberts

99% approve of CEO

99% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (15 reviews)

Ratings by demographic groups

Race / Ethnicity

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Tech Support Representative employees have rated Comcast with 3.9 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Tech Support Representative professionals have a good working experience there. Comcast is rated in line with the average (within 1 standard deviation) by Tech Support Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

15 reviews

4.0

Apr 11, 2025

tech support

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

trainings are excellent and facilities are great

Cons

lack of training with rate codes and other tech pointers

2.0

Oct 4, 2024

There ok

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

No real good reason except you get paid

Cons

No real benefits to speak of

1.0

Sep 21, 2022

Don’t waste your time

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Coworkers are cool to work with

Cons

Very disorganized company. Instructions/training is not clear. Managers play games with you based on if they like you or not. Mine didn’t approve my pay because of this so I worked for 2 weeks without pay

Comcast Response

3y

Thank you for your review and for your honest feedback. We're always looking for ways to improve and become better for both our customers and our employees. We will ensure your feedback reaches the appropriate people.

Viewing 1 - 3 of 15 Reviews

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Comcast Tech Support Representative reviews

Company ratings over time

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Reviews by job title

tech support

There ok

Don’t waste your time

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