Comcast reviews

Its a very large company so your personal experience can vary widely depending on your specific team and manager. If you are ambitious and looking to accomplish great things you will find a lot of cultural resistance. There is a tendency to do work for the sake of staying busy, and not to actually accomplish anything. A lot of groups are protective of their own processes/work and resistant to potentially positive changes. Management tends to treat every single project as the most critical which ultimately leads to a lack of trust - especially when internal products or project results are dropped within weeks of completion. Personally I have just completed my third project in a row where the finished product has gone ignored by the same stakeholders who were stating how vital the project was for the company's success. There is an overall lack of accountability when it comes to project success. Projects can slip in terms of budget and timeline by several months and hundreds of thousands of dollars and sponsors or project managers will simply move the goal posts. Very rare to have any revisiting of projects a year+ later to see if the business case has panned out or if returns have been met. No sense of lessons learned and mistakes are very often repeated. Be careful about promises of internal movement/promotion, especially across functions. Its possible to be able to advance through job openings on other teams, but it will be entirely on you to find these and pursue them. There is no sense in the broader company of an internal talent marketplace and often managers will look outside first - in my opinion this is due to lack of support from the talent acquisition teams. The Career Profile was advertised as a solution to this, but I have yet to hear about a success story where an individual was contacted by other groups within the company for opportunities or to work on new projects, or of any manager who used this tool when making a hiring decision. Your own resume, LinkedIn profile, and networking will do a lot more for your internal career growth than the Career Profile will.

-It's hard to tell where to begin. Your (usually tiny) territory isn't safe, and neither are the accounts you work--other local account reps and the inside sales team can waltz in and snatch whatever they want up. You'll likely run into at least 5-6 customers a day that are frustrated, because they've already been called on by other Comcast Business reps that week. -Micro management is ingrained in the culture. You'll be expected to report every metric you can think of, every day. When I left, they had reps writing up a bare minimum 3-sentence report for every single contact they made that day. Also be prepared for your manager to text you as late as 11pm and early as 5:45am. -If you have suggestions on ways to adapt certain procedures/scripts to your market, you'll be reprimanded. Corporate's word is law, and how dare you know what'd work best for the local culture that you're working in every day?! Every person, situation and territory functions exactly like sales role plays and trainings done in Philly, period. You better not dare question that or your job will be threatened. -Most managers will hoard the hot leads across their region for their drinking buddies. If you try to contest it, or get to that account first through door knocking, they'll chew you out for "stealing business" and "breaking the rules of engagement". -Think this is a M-F job? Ha! You'll be pressured to work AT LEAST one Saturday a month. If not more, depending on your manager. If you decline because you have other obligations, be prepared to be put on blast for it at your next team meeting. -There's no care for employee safety, despite this being an outside sales role. Severe thunderstorm? Better be knocking! Tornado watch? Why isn't your number of doors higher?! Live in a Southern state that can't handle snow, and you've already gotten record breaking amounts of it that's shut down your entire territory? Ha! Just a little snow! Go knock those doors or we'll write you up!