The problem is, many of the original or longer-tenured employees don't have that career growth or thought leadership mindset to dip outside their jobs. Much of the mindset is "heads down, I'm going to do the minimal work to secure a paycheck, even if it means doing mediocre work." This attitude and loose practice of integrity makes the "customer experience" push a real dicey one because at the end of the day, many employees are more focused on either making the sales numbers as inflated as possible or about clocking in and clocking out.
Leaders are often promoted from within due to the "who you know" or "how long you've been here" versus true managerial knowledge. If you're faced with a leader who doesn't know what she or he is doing and has no true business being a leader of people and of craft...well, can't do anything about that other than watch that person get promoted again in a few years.
The company and the overall industry is older, which means slightly old fashioned business practices and ways of management. Expect to play or hear about politics and who knows whom. Inappropriate behaviors and misconduct surrounding the treatments of race, diversity, and gender is a thing here, probably due to the "old boys" culture and nature of it being a more old fashioned industry. Cloud content management and digital tools haven't hit yet, so get used to old fashioned collaboration and file sharing practices. Forget about the tech company benefits you hear about at the Facebooks and Googles of Silicon Valley -- there are no snacks, no flexible work from home options, no unlimited PTO, no fitness reimbursements. If you're a normal human being, you're probably fine without the basketball hoops and free lunches. If you're a millennial looking for a vibrant, enticing culture than you need to look for a better chemistry fit.
