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      Comcast

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      Comcast reviews

      3.8

      69% would recommend to a friend

      (18,827 total reviews)
      avatar

      Brian L. Roberts

      72% approve of CEO

      57% positive business outlook

      Ratings by demographic groups

      Comcast has an employee rating of 3.8 out of 5 stars, based on 18,827 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Comcast employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      19K reviews
      1.0
      May 12, 2012

      My experience with Comcast was very disappointing.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Environment was clean and well equiped.

      Cons

      You are not a customer service representative. You are a sales person, account representative, repair person, billing specialist and genral sounding board for each caller. You are only given 7 minutes to handle each call and if you go over it counts against you, if you do not sell something it counts against you.

      5.0
      May 12, 2012

      Great place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great support by management, lots of room for growth. Good benefits plan that includes free service. Lots of ways to earn bonus money

      Cons

      You have too deal with some irate from time to time. Kick back from other departments can be irritating to deal with.

      3.0
      May 10, 2012

      Overall okay, but Business Services needs to get its act together

      National account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits were fantastic. In national accounts, there were very few rules or regulations to follow. Just get it done, whatever it takes, do it.

      Cons

      At the end of the day, it is still a residential cable company at heart. They are very slow to change to the needs of the business to business sales environment. To their customers, they adopt a "it's my way or the highway" mentality and leave very little room to negotiate terms of their agreements, NDA's, etc. The national accounts operations team is over worked, when they work. Most show up by 10 and leave by 2. The administrative burden on the sales reps is monumental. But, thank God I was in national accounts... the SMB segment is a disaster. Turn over is over 50%. On average, a new BAE won't make it. You have better odds going to Vegas. It's churn and burn - they make their reps knock on 50 doors a day, as if anyone does. Ugh.

      Viewing 18151 - 18153 of 18,827 Reviews
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      Glassdoor has 20,345 Comcast reviews submitted anonymously by Comcast employees. Read employee reviews and ratings on Glassdoor to decide if Comcast is right for you.