Comcast reviews

Quality is promoted but prevented. No time to do the job right so you end up with a repeat trouble call that counts against you. They change your work throughout the day and send you to opposite sides of the system and still expect you to make call time frames. If you don't, of course that counts against you. So much cut-throating and back-stabbing that it forces everyone to watch out for themselves and it further encourages more negativity. Purely and completely a "Corporate America" big-box company. Some of the finest people I've ever worked with in my life (was there a mere 27 years) and it forced them (and me) to the breaking point. Not an easy task.

You are given no support when faced with rude customers. Very little support for escalated calls. Supervisors are not always very polite. They will refuse to help you if they are not your direct supervisor. Other companies start out with higher pay for technical support. They put you into ques you have very little or no training in, such as billing or retention and you have no access to may of the plans or tools these other departments have, it's very frustrating.