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      Comcast Advanced Technical Support reviews

      4.1

      99% would recommend to a friend

      (13 total reviews)
      avatar

      Brian L. Roberts

      99% approve of CEO

      84% positive business outlook

      Ratings by category

      5.0

      Diversity & inclusion

      4.9

      Culture & values

      4.9

      Work/Life balance

      4.9

      Compensation and benefits

      4.8

      Senior management

      4.7

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      13 reviews
      4.0
      May 18, 2023

      Veteran employee looking to change careers

      Advanced technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of programs to help w/ career changes from w/ in, lots of supplemental benefits on top of normal medical, dental, vision. Great DE&I programs.

      Cons

      Lower overall pay to compensate for the benefits. Lack of entry level roles for new entrants. Normal large business cons with slow movement on decisions, but not as bad as some others.

      4.0
      Feb 21, 2022

      Overall great company

      Advanced repair agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay and benefits and room for growth if you actually take a chance and apply yourself

      Cons

      Management is wonky. Favoritism and professionalism is dead to many. Shark tank environment at times

      avatar
      Comcast Response
      4y
      We appreciate your feedback. Know that we remain committed to encouraging a fulfilling and meaningful career for our employees. Your concerns about management are taken seriously, and we encourage you to reach out to your HR Business Partner.
      4.0
      Feb 13, 2022

      Great place to work

      Advanced repair agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's great being able to help the customer with their issues.

      Cons

      Make sure you follow the "script" it is more important than helping the customer. It's an overly stressful job that you get "it" from both sides.

      avatar
      Comcast Response
      4y
      Thank you for your feedback. I’m sorry to hear that you experienced a stressful atmosphere at Comcast. Our goal is to create a positive and welcoming environment for each one of our teammates. We will pass along your feedback to the appropriate people.
      Viewing 1 - 3 of 13 Reviews
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