Comcast reviews

You will not always have someone on support. You need to learn to be very independant very quickly. You will not always get a supervisor. They are very busy. They have to monitor four calls a month for each rep in their team. They have aprx 10-15 reps. They have meetings. The training is not really training. You learn about the service and you learn about the different job aids and campaigns but you do not learn about what you are actually doing until you are actually on the floor handling calls. the job aids change all the time. The promotions change all the time. There are metrics to meet. The metrics determine what type of shift you get when you do shift select and choose your hours. There's a lot of metrics to meet: ACW, A# calls, OCI,hold, and sales(upselling and new lines of business). The job can be very stressful. You might need counseling after working her for awhile. LOL

Due to the size of the company and the number of employees, the risk associated with working at Comcast is being laid off due to re-structuring.