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      Comcast

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      Comcast reviews

      3.8

      69% would recommend to a friend

      (18,814 total reviews)
      avatar

      Brian L. Roberts

      73% approve of CEO

      57% positive business outlook

      Ratings by demographic groups

      Comcast has an employee rating of 3.8 out of 5 stars, based on 18,814 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Comcast employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      19K reviews
      3.0
      Aug 22, 2011

      I believe that management doesn't allow technicians or local supervisors to make quality decisions for the local areas.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I think the medical and dental benefits are pretty good

      Cons

      The one size fits all management stlye is a hindrance to good team work and employee morale,the field tech deserves better pay considering the conditions you work in and the job is part technical and part physical insometimes harsh conditions

      2.0
      Aug 22, 2011

      Good benefits, not much else

      Ip support customer account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company offers excellent benefits after 90 days, including 5 weeks paid vacation, discount (almost free) cable services, opportunities to learn about computers and business.

      Cons

      Managers who are only concerned with sales numbers even though you work in the technical support department (pretty typical for call centers nowadays), rude customers who love to complain or whose only problem is that they don't know how to work a computer, the pay is a few cents more than you might get doing tech support at another call center, but it is still quite low. The worst part for me: if you have a customer who wants a special request or has a unique issue that you don't know how to resolve, you are forbidden from asking a supervisor or manager for advice, instead you must place the customer on hold and then open a second line and call over to a support team or a supervisor line, then wait on hold for the next available agent, and usually get an unhelpful answer. Make sure to clean your personal items out of your desk when you decide to quit, they might conveniently "forget" to send these items to you.

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      Glassdoor has 20,329 Comcast reviews submitted anonymously by Comcast employees. Read employee reviews and ratings on Glassdoor to decide if Comcast is right for you.