Pros
Complimentary cable and internet. Good medical,dental and vison benefits. Good handling of 401k with Fidelty, actually made me money.
Cons
Ridiculous workload and stressload. Horrible work-life balance. Poor internal communications. Company does not allow enough time/resources/people to resolve chronic customer problems. Morale is low, leading employees to excessively escape from work through avenues such as short-term disablity or FMLA. Mandatory overtime. Employees are subject to constant changes that directly affect their schedules and lives outside of work. Mandatory one-hour lunches, which means a 9 hour workday. Supervisors are overlly stressed. When questioned at meetings supervisors routinely beat the drum and remind employees, "Just be glad you have a job". Constant pressure to sell, even if employee is not in sales; however, poor, erradict, inconsistant, unpredictable, unaccountable and untraceable compensation if employee does sell. Arbitrary job reviews, pay increases, prizes and commissions. Constantly changing metrics of goals. Employees disconnected from and have contempt for regional or other company leaders, understandable so. Comcast leaders disconnected from workload, stressload of front-end employees. Comcast does not have a clear, consise, consistant, confidence inspiring brand/message in their flyers, radio/tv ads, etc., compared to a company like WOW (Wide Open West Cable). Has huge variances in regular prices and promotions leading to constant customer complaints and employee stress. Has TOO MANY DIFFERENT promotions, leading customers to constantly say, "Well, I know my neighbor just got this last month." "That's not what I heard/saw advertised.". Training materials/resources/classes for various positions very poor. Manuals could be better written and presented. Internal job aides (CASPER) also not clearly written or presented; a nightmare to the eyes/ hard to navigate; not well edited and not consistantly formated throughout. Do not work at Comcast unless it is a position off the phones. I would not even recomment Comcast if you need the health benefits because, YOUR HEALTH CONDITION WILL GET WORSE FROM THE STRESS! An individual would be better off working anywhere else, stringing together 2 part-time jobs, or living in an alley and eatting dirt. Working at Comcast has turned me from a staunch Conservative into a woman who could be the first Conservative Union Representative!!!
