Comcast reviews

3.8

69% would recommend to a friend

(18,811 total reviews)
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Brian L. Roberts

73% approve of CEO

57% positive business outlook

Comcast has an employee rating of 3.8 out of 5 stars, based on 18,811 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Comcast employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
2.0
Mar 28, 2011

Well-paid Verbal Punching Bag

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Comcast does offer superior products and they do ensure their employees have access to those services for free in an effort to be more knowledgeable for their customer base.

Cons

Employees are rarely backed up by supervisors when complex customer service situations arise, which discredits the employee in the eyes of the customer. Customers are frequently rude and abusive; Comcast's policy on such behavior does little to alleviate such interactions as employees are not empowered to disconnect the line with any customers under any circumstances. In addition, employees are monitored every moment of their workday. The times they clock in and out for lunch, breaks, personal time, etc is all closely scrutinized.

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Glassdoor has 20,326 Comcast reviews submitted anonymously by Comcast employees. Read employee reviews and ratings on Glassdoor to decide if Comcast is right for you.