2.0
Mar 28, 2011
Recommend
CEO approval
Business Outlook
Pros
Comcast does offer superior products and they do ensure their employees have access to those services for free in an effort to be more knowledgeable for their customer base.
Cons
Employees are rarely backed up by supervisors when complex customer service situations arise, which discredits the employee in the eyes of the customer. Customers are frequently rude and abusive; Comcast's policy on such behavior does little to alleviate such interactions as employees are not empowered to disconnect the line with any customers under any circumstances. In addition, employees are monitored every moment of their workday. The times they clock in and out for lunch, breaks, personal time, etc is all closely scrutinized.
