Comcast Technical Support Representative reviews

3.4

0% would recommend to a friend

(28 total reviews)
avatar

Brian L. Roberts

1% approve of CEO

2% positive business outlook

Technical Support Representative employees have rated Comcast with 3.4 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Technical Support Representative professionals have a good working experience there. Comcast is rated in line with the average (within 1 standard deviation) by Technical Support Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

28 reviews
2.0
Aug 31, 2022
Recommend
CEO approval
Business Outlook

Pros

Great Benefits take advantage of free schooling. Of you are someone who wants to further your education.

Cons

Company lost value of great customer service. All This company cares about is shoving products in customers face. Management never want to help You move up. So hard to grow with this company. I’ve learned it’s not what you know it’s who you know.

avatar
Comcast Response
3y
Thank you for your review and for your honest feedback. We're always looking for ways to improve and become better for both our customers and our employees. We will ensure your feedback reaches the appropriate people.
2.0
Jul 26, 2022

Bad

Recommend
CEO approval
Business Outlook

Pros

The supervisors are pretty nice to everyone

Cons

Lack of training and yeah, it's Comcast

avatar
Comcast Response
4y
Thank you for taking the time to provide us with your feedback. We’re so sorry you didn’t have the best experience and would like to gather some more information. Please feel free to email us at: comcast_careers@comcast.com and someone will follow up with you.
2.0
Feb 20, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits, Pay, work from Home

Cons

Stress, Metrics, angry customers, shift changes

avatar
Comcast Response
5y
Thank you for taking the time to provide us with your feedback. We’re so sorry you didn’t have the best experience and would like to gather some more information to help make it right. Please feel free to email us at: comcast_careers@comcast.com and someone will follow up with you.
Viewing 7 - 9 of 28 Reviews

Glassdoor has 20,374 Comcast reviews submitted anonymously by Comcast employees. Read employee reviews and ratings on Glassdoor to decide if Comcast is right for you.