Is Comcast a good company to work for as a Technical Support Representative?

Technical Support Representative professionals working at Comcast have rated their employer with 3.4 out of 5 stars in 28 Glassdoor reviews. This is a lower than average score with the overall rating of Comcast employees being 3.7 out of 5 stars. Search open Technical Support Representative Jobs at Comcast now and start preparing for your job interview by browsing frequently asked Technical Support Representative interview questions at Comcast .

Does Comcast pay Technical Support Representative employees well?

Technical Support Representative professionals rate their compensation and benefits at Comcast with 4.7 out of 5 stars based on 28 anonymously submitted employee reviews. This is 21.2% better than the company average rating for salary and benefits. Find out more about Technical Support Representative salaries at Comcast.

What are the top reviewed jobs at Comcast?

Customer Service Representative (561) , Sales Representative (396) , Account Executive (353) , Technician (335) , Customer Account Executive (287) , Software Engineer (286) , Sales Associate (247) , Business Account Executive (219) , Manager (205) , Direct Sales Representative (197) , Sales (164) , Supervisor (158) , Project Manager (148) , Director (142) , Inbound Sales Representative (139)

What are the pros of working at Comcast according to real employee reviews?

"The cable and internet discounts are great and benefits as a whole are really good." ((in 3736 reviews)); "Lots of flexibility and good pay if you work hard and close a lot of sales" ((in 1287 reviews)); "Great people to work with who are intelligent and have a passion for their work." ((in 849 reviews)); "Good work life balance and learning" ((in 720 reviews)); "The culture is great and they are making changes like casual dress code to make it feel more relaxed." ((in 518 reviews))

What are the cons of working at Comcast according to real employee reviews?

"There are many levels of middle management and it is very hard to find a good manager." ((in 298 reviews)); "Staggering ineptitude and ignorance in all levels of the company from the field to Senior Leadership" ((in 241 reviews)); "The company does not look out for the support staff but focuses on middle and upper management." ((in 240 reviews)); "always worried about union action from frontline so supervisors have to bend over backwards to keep agents happy and non" ((in 202 reviews)); "Long hours accommodating last minute nightly work schedules after having worked a full day shift and on" ((in 172 reviews))

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Comcast

Comcast Technical Support Representative reviews

3.4

0% would recommend to a friend

(28 total reviews)

Brian L. Roberts

1% approve of CEO

2% positive business outlook

Ratings by category

4.7

Compensation and benefits

4.5

Diversity & inclusion

2.3

Senior management

2.2

Work/Life balance

2.2

Career opportunities

2.1

Culture & values

Technical Support Representative employees have rated Comcast with 3.4 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Technical Support Representative professionals have a good working experience there. Comcast is rated in line with the average (within 1 standard deviation) by Technical Support Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

28 reviews

2.0

Jul 14, 2016

Management is awful, metrics grading system is a joke, ultra-stressful job

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Benefits (almost free tv/internet service at home), some upstanding co-workers (not all), a respectable amount of vacation days, full health benefits,

Cons

Supervisors that refuse to take supervisor calls, bureaucratic BS from top to bottom, a hilariously unrealistic metrics grading system, a constant push for tech support agents to push for "revenue positive changes" on the account on every single call, even when it is in NO WAY appropriate for the technical troubleshooting call you may be on.

1.0

Jul 5, 2016

Former Employee

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Benefits, discount service(cable, tv, phone) and convenient location. Was able to pick your hours. Friendly people. Was able to learn how to troubleshoot and documentation.

Cons

The matrix was very stressful. Change the job from tech support to sales. The systems we used was very slow and cheap. Communication between other departments was lacking. Revolve door and micromanagement was very high. Can't move around other departments unless you know somebody.

2.0

Sep 26, 2015

Draining

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Acceptable benefits Training was enjoyable Discounted services Commission opportunity, albeit small

Cons

Soul crushing Draining Micromanagement Discouraged and even punished for restroom time, despite OSHA protection. 5 minutes for a 10 hour shift - restroom up to 3 minute walk away, not enough restroom space for number of employees (single stall per restroom) "Perks" such as education reimbursement impossible to utilize

Viewing 19 - 21 of 28 Reviews

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Comcast Technical Support Representative reviews

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Management is awful, metrics grading system is a joke, ultra-stressful job

Former Employee

Draining

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