Is Comcast a good company to work for as a Technical Support Representative?

Technical Support Representative professionals working at Comcast have rated their employer with 3.4 out of 5 stars in 28 Glassdoor reviews. This is a lower than average score with the overall rating of Comcast employees being 3.7 out of 5 stars. Search open Technical Support Representative Jobs at Comcast now and start preparing for your job interview by browsing frequently asked Technical Support Representative interview questions at Comcast .

Does Comcast pay Technical Support Representative employees well?

Technical Support Representative professionals rate their compensation and benefits at Comcast with 4.7 out of 5 stars based on 28 anonymously submitted employee reviews. This is 21.2% better than the company average rating for salary and benefits. Find out more about Technical Support Representative salaries at Comcast.

What are the top reviewed jobs at Comcast?

Customer Service Representative (561) , Sales Representative (396) , Account Executive (353) , Technician (335) , Customer Account Executive (287) , Software Engineer (286) , Sales Associate (247) , Business Account Executive (219) , Manager (205) , Direct Sales Representative (197) , Sales (164) , Supervisor (158) , Project Manager (148) , Director (142) , Inbound Sales Representative (139)

What are the pros of working at Comcast according to real employee reviews?

"The cable and internet discounts are great and benefits as a whole are really good." ((in 3736 reviews)); "Lots of flexibility and good pay if you work hard and close a lot of sales" ((in 1287 reviews)); "Great people to work with who are intelligent and have a passion for their work." ((in 849 reviews)); "Good work life balance and learning" ((in 720 reviews)); "The culture is great and they are making changes like casual dress code to make it feel more relaxed." ((in 518 reviews))

What are the cons of working at Comcast according to real employee reviews?

"There are many levels of middle management and it is very hard to find a good manager." ((in 298 reviews)); "Staggering ineptitude and ignorance in all levels of the company from the field to Senior Leadership" ((in 241 reviews)); "The company does not look out for the support staff but focuses on middle and upper management." ((in 240 reviews)); "always worried about union action from frontline so supervisors have to bend over backwards to keep agents happy and non" ((in 202 reviews)); "Long hours accommodating last minute nightly work schedules after having worked a full day shift and on" ((in 172 reviews))

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Comcast

Comcast Technical Support Representative reviews

3.4

0% would recommend to a friend

(28 total reviews)

Brian L. Roberts

1% approve of CEO

2% positive business outlook

Ratings by category

4.7

Compensation and benefits

4.5

Diversity & inclusion

2.3

Senior management

2.2

Work/Life balance

2.2

Career opportunities

2.1

Culture & values

Technical Support Representative employees have rated Comcast with 3.4 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Technical Support Representative professionals have a good working experience there. Comcast is rated in line with the average (within 1 standard deviation) by Technical Support Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

28 reviews

4.0

Oct 28, 2012

Its ok

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

The people and the benefits!

Cons

The hrs and the amount of bs u have to put up with from customers and bosses

3.0

Apr 30, 2012

My experience at Comcast was a roller-coaster ride of joy and pain.

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Great Benefits and flexible hours

Cons

The Outside technicians were incompetent

1.0

Feb 24, 2012

It is the worst place i ever worked

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

benefits my flex so I could so days away from that hell hole

Cons

Management is the worst every they ask you to do things that you are not even trained on and expect for you to help the customers with customer satisfation. The stats are just crazy and hard to keep up. They fire good working people who's been with the company and know their job with having their eyes close and hire new people who don't know a thing about customer service. The owner don't know what management is doing to their companyand HR is supose to help you but they are against you only their favorite people they will help., I loved it when it was Adelphia it is so sad what those brother did to such a nice company as Adelhpia great people good managements it was a great place to work for. As for the people who said it is a great place to work I don't think you been there for as long as i have just give it more time they will turn on you too.

Viewing 25 - 27 of 28 Reviews

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Comcast Technical Support Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Its ok

My experience at Comcast was a roller-coaster ride of joy and pain.

It is the worst place i ever worked

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