It is nearly impossible to contact HR or anyone above scheduling. If you ever need something or have an emergency during a shift, they have you call a national hotline number where you have to give ALL of your information to a random person then state your question/problem while they type it all out and have you repeat everything, THEN they will relay the information to the staff and the staff is supposed to contact you within 10 minutes (when you've already spent 10 min on this hotline). This is beyond inconvenient in the event of something important. Sometimes you won't hear back from staff for a half hour while you're stuck in a predicament.
The schedulers are horrible. They treat you as working bees and will put you on shifts that you aren't qualified or trained for (just to fill them for their own sake) and you're stuck at someone's house just "winging it". They will purposely leave out important details such as, the client is hospice or that the client specifically requested someone with say, Hoyer lift experience and you show up surprised and embarrassed that you don't have experience in that given area and feel inadequate. I've been put on multiple shifts that specifically requested a male caregiver (and the schedulers don't tell you this) so the client is obviously mad when you show up and you're the face they're going to be mad at. The staff in the office are rude and condescending.
Oh lastly, THEY WILL HIRE ANYONE. No one in my training class had an ounce of experience in the field and one girl even told me that her and her friends showed up together and were hired on the spot just for smiling when they came in (??) This will effect YOU because clients will constantly complain to you about the kinds of people the company is sending to their house. The stories are horrific (i.e. "I've requested someone who speaks English 3 times now", "one of the caregivers wouldn't bathe me", "the caregivers keep eating my food", etc.) and it's beyond embarrassing so you're left constantly making excuses for the company. At first, I would report any complaint the clients had about caregivers (to improve their experience with the company) but the schedulers were constantly confused why I'm telling them and I could tell they weren't even making note so I just stopped calling about complaints. The place is a joke and YOU will be the face of it. The staff will tell you that they will be meeting you at a new clients' house to introduce you to the family and NOT ONCE actually showed up or even bothered calling to tell me they weren't coming. The first time this happened (my first shift ever with the company), I was waiting awkwardly outside the client's house for him until the minute my shift started and decided I should go inside because he might be in there waiting or maybe he's not coming. So I go inside and there was a man in scrubs helping the client so I assumed this was the man meeting me. I introduce myself and start asking necessary questions and he says "Oh I'm a nurse and just doing blood work then leaving. I don't work for your company", while the family watches me confused. It would be the first of many awkward situations the staff put me in because they're so careless.
Bottom line: other companies pay more, are more organized and care about you and the clients. You will have better experiences elsewhere.
